E-Commerce Manager

LCC Group of Companies; Tabaco; On-site; PHP 550,000 - 950,000; Full time

Job summary

The E-Commerce Sales and Marketing Manager at LCC Group of Companies drives growth across our online channels, optimizing catalog accuracy, pricing, and promotions to maximize revenue and customer satisfaction.

You will lead digital marketing programs, manage social media, and collaborate with IT and vendor partners to deliver data-driven improvements, analytics, and scalable platform performance for retail success in the Philippines.

Qualifications

• Bachelor's degree required.
• 1–3 years as an E-Commerce Manager preferred.
• Experience in developing digital marketing strategies for retail/consumer goods.

Responsibilities

• Oversee e-commerce platforms maintenance, availability, and performance.
• Manage online product catalogues, pricing, discounts, and promotions.
• Manage social media and customer feedback with proper escalation.
• Oversee e-commerce customer service and order fulfillment processes.
• Coordinate with IT and vendors for integrations and platform improvements.
• Develop and generate sales, system, and web analytics reports.
• Ensure compliance with legal, data security, and company guidelines.
• Act as SME for e-commerce initiatives and digital solutions.

Skills

Leadership

Communication

Project management

Analytical skills

Education

Bachelor's degree in Marketing, Business Administration, Communications, or related field

Tools

Meta Business Suite

Google Analytics

Google Ads

Job description

The E-Commerce Sales and Marketing Manager is responsible for driving the growth of the company's e-commerce platforms and online sales channels. The role oversees online sales programs, digital promotions, and marketing initiatives to maximize revenue, enhance customer experience, and improve platform performance through data-driven strategies and cross-functional collaboration.

Key Responsibilities

• Oversee the maintenance, availability, scalability, and performance of the company's e-commerce platforms, ensuring system stability and readiness for promotional campaigns.
• Manage online product catalogues, assortment updates, product categorization, pricing, discounts, and promotional configurations to ensure accurate and timely information.
• Manage social media platforms and customer feedback, ensuring timely responses, proper escalation, and coordination with relevant business units to address customer concerns.
• Oversee e-commerce customer service and order fulfillment processes, including payment gateways, delivery system integration, and customer service tools, in coordination with technical support teams.
• Coordinate with IT teams, third‑party vendors, and platform partners to address technical requirements, system issues, platform enhancements, and integration needs.
• Develop and generate sales, system, and web analytics reports to monitor platform performance, customer engagement, sales conversion, and identify opportunities for improvement.
• Ensure compliance with applicable legal requirements, industry standards, data security policies, and company guidelines while protecting the company's digital assets and online platforms.
• Serve as the company's subject matter expert for e-commerce initiatives, recommending new technologies, platform improvements, and digital solutions to support business growth and enhance customer experience.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• At least 1-3 years of experience as a E-Commerce Manager, or equivalent on retail and consumer goods industry.
• At least 1-3 years of experience in developing and implementing digital marketing strategies on retail and consumer goods industry
• Proven experience in managing social media platforms, digital advertising campaigns, and content marketing initiatives.
• Strong knowledge of digital marketing tools, including Meta Business Suite, Google Analytics, Google Ads, and other relevant platforms.
• Experience in managing marketing budgets, analyzing campaign performance, and developing data-driven strategies.
• Strong leadership, communication, project management, and analytical skills.
• Creative, commercially minded, and knowledgeable in consumer behavior and retail marketing trends.