E-Commerce Key Account Manager (Open for Fresh Graduates)

Nextrade Philippines Inc.; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Nextrade Philippines Inc. seeks an E-commerce Key Account Manager to drive online store performance, optimize product listings, and manage marketplaces across digital platforms. You will work with marketing to boost traffic, conversions, and revenue while ensuring a strong customer experience.

Ideal candidates have 1–3 years in e-commerce, a solid grasp of analytics tools, and proven leadership to coordinate cross‑functional teams and deliver actionable reports to management.

Qualifications

• Bachelor's degree in a related field.
• 1-3 years of experience in e-commerce or online retail.
• Strong understanding of e-commerce platforms and marketplaces.
• Experience with analytics tools and performance reporting.

Responsibilities

• Oversee Online Store Management and marketplace operations.
• Develop strategies for online sales and conversion growth.
• Collaborate with marketing, paid ads, social media, and email campaigns.
• Coordinate with inventory and supply chain to ensure product availability.
• Manage product uploads, descriptions, images, and categorization.
• Monitor KPIs such as traffic, conversion rate, AOV, and CAC.
• Prepare performance reports and insights for management.

Skills

Analytical skills

Leadership

E-commerce platforms

Marketplace knowledge

Analytics tools

Performance reporting

Education

Bachelor's degree in Business/Marketing/E-Commerce or related field

Job description

The E-Commerce Key Account Manager is responsible for managing and optimizing the company's online sales channels. This role oversees the online store, digital marketing strategies, product listings, customer experience, and sales performance to drive revenue growth and enhance brand presence across digital platforms.

Key Responsibilities:

• 1. Online Store Management
• Manage the company's e-commerce website and marketplaces.
• Ensure product listings are accurate, updated, and optimized.
• Monitor website functionality, user experience, and checkout process.
• 2. Sales and Revenue Growth
• Develop strategies to increase online sales and conversion rates.
• Analyze sales data and identify growth opportunities.
• Manage promotions, pricing strategies, and seasonal campaigns.
• Collaborate with marketing teams, paid ads, social media, and email campaigns.
• Plan and execute online marketing initiatives to drive traffic and sales.
• Track and report campaign performance.
• 4. Product & Inventory Management
• Coordinate with inventory and supply chain teams to maintain product availability.
• Manage product uploads, descriptions, images, and categorization.
• 5. Data Analysis & Reporting
• Monitor KPIs such as traffic, conversion rates, average order value, and customer acquisition cost.
• Generate performance reports and insights for management.
• 6. Customer Experience
• Improve the online shopping experience and customer journey.
• Address customer feedback and optimize service processes.
• 7. Marketplace Management
• Manage sales channels such as marketplaces and third-party platforms.
• Ensure compliance with marketplace policies and performance standards.

Qualifications:

• Bachelor's degree in Business, Marketing, E-Commerce, or related field.
• 1-3 years of experience for e-commerce or online retail.
• Strong understanding of e-commerce platforms and online marketplaces.
• Experience with analytics tools and performance reporting.
• Excellent organizational, analytical, and leadership skills.