E-Commerce Host

Summer Technic Corp.; Metro Manila; On-site; PHP 223,000 - 424,000; Full time

Benefits offered by this job

Health and wellness support

Employee discounts

Professional development and training

Collaborative work environment

Work-life balance

Job summary

Summer Technic Corp. is seeking a customer-focused E-Commerce Host to join our retail team in Ortigas, Pasig.

This full-time role links online customers with our physical store, ensuring smooth shopping across digital and in-store channels. You will manage listings, respond to inquiries, process orders, coordinate stock between online and offline outlets, and support promotional campaigns, all while delivering outstanding service.

Qualifications

• High school diploma or equivalent; some tertiary education in retail or business is advantageous.
• Experience in retail, customer service, or e-commerce environments.
• Proficient with computer systems, e-commerce platforms, and MS Office.
• Excellent written and verbal English communication.
• Ability to multitask and prioritise in a fast-paced environment.
• Attention to detail and accuracy in orders and inventory management.
• Reliable, punctual with a strong work ethic.
• Experience with inventory management or order management software preferred.
• Knowledge of retail operations and supply chain processes a plus.

Responsibilities

• Manage and monitor e-commerce activities: listings, inventory updates, and order processing.
• Respond to customer inquiries via email, chat, and other channels.
• Process online orders and ensure accurate fulfillment and timely delivery.
• Coordinate online store and physical location to manage stock and availability.
• Handle customer complaints and returns professionally for satisfactory resolutions.
• Update product information, descriptions, and pricing on the platform.
• Generate reports on e-commerce performance, sales trends, and feedback.
• Assist in promotional campaigns and online sales marketing.
• Maintain records of transactions, interactions, and inventory movements.
• Provide support during peak periods and promotional events.

Skills

Customer service

E-commerce platforms

English communication

Multitasking

Attention to detail

Cash handling

Problem-solving

Data analysis

Education

High school diploma

Tertiary education in retail or business advantageous

Tools

Microsoft Office

Inventory management systems

Order management software

Job description

About the role

Summer Technic Corp. is seeking an enthusiastic and customer-focused E-Commerce Host to join our dynamic retail team. This is a full-time position based in Ortigas, Pasig City, Metro Manila. As an E-Commerce Host, you will be the vital link between our online customers and our physical retail operations, ensuring a seamless shopping experience across both digital and in-store channels. This role is essential to our commitment to delivering exceptional customer service and driving sales through our e-commerce platform and retail presence.

Key responsibilities

• Manage and monitor e-commerce platform activities, including product listings, inventory updates, and order processing
• Respond promptly to customer enquiries via email, chat, and other digital communication channels
• Process online orders and ensure accurate fulfilment and timely delivery to customers
• Coordinate between the online store and physical retail location to manage stock levels and product availability
• Handle customer complaints and returns with professionalism and efficiency, working towards satisfactory resolutions
• Update product information, descriptions, and pricing on the e-commerce platform to ensure accuracy
• Generate and analyse reports on e-commerce performance, sales trends, and customer feedback
• Assist in the development and execution of promotional campaigns and marketing initiatives for online sales
• Maintain accurate records of transactions, customer interactions, and inventory movements
• Provide support during peak shopping periods and special promotional events

What we're looking for

• High school diploma or equivalent; some tertiary education in retail, business, or a related field is advantageous
• Proven experience in retail, customer service, or e-commerce environments
• Strong proficiency in using computer systems, e-commerce platforms, and Microsoft Office applications
• Excellent written and verbal communication skills in English, with the ability to engage customers professionally
• Demonstrated ability to multitask and prioritise work effectively in a fast-paced environment
• Attention to detail and accuracy when processing orders and managing inventory information
• Positive attitude with a genuine passion for delivering outstanding customer service
• Problem-solving skills and the ability to handle customer complaints with empathy and patience
• Basic mathematical skills for order processing and cash handling
• Reliability and punctuality with a strong work ethic
• Experience with inventory management systems or order management software is preferred
• Knowledge of retail operations and supply chain processes is a plus

What we offer

• Competitive salary package commensurate with experience and qualifications.
• Additional benefits include health and wellness support, employee discounts on our products and services, opportunities for professional development and training, and a collaborative work environment where your contributions are valued.
• We foster a culture of teamwork and continuous improvement, and we are committed to creating an inclusive workplace where all employees can thrive.
• We encourage a healthy work-life balance and provide a supportive environment for our team members.

About us

Summer Technic Corp. is a leading retail and consumer products company dedicated to providing customers with high-quality products and exceptional service. Our mission is to deliver innovative solutions and outstanding customer experiences across all our channels, including our e-commerce platform and physical retail locations. With a commitment to excellence, integrity, and customer satisfaction, we have established ourselves as a trusted name in the retail industry. We pride ourselves on our knowledgeable team, diverse product range, and customer-centric approach. Our values emphasise collaboration, innovation, and continuous improvement, and we are passionate about supporting our employees' career development and success.