E-commerce Email Support Specialist | Growth & Perks

FGC+; Bacolod; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Day 1 HMO

25 days of annual paid leave

Employee Engagement Events

Skills training

Job summary

FGC+ in Misamis Occidental is seeking Email Support Representatives to assist clients in the E-commerce industry. You will promptly respond to inquiries, help with tracking shipments, and process returns.

The ideal candidate will hold a Bachelor’s Degree in a relevant field and have at least one year of email support experience. Enjoy a supportive company culture and a competitive compensation package including HMO, generous leave, and professional development.

Qualifications

• Bachelor’s Degree in a relevant customer service or business operations field.
• At least 1 year of proven experience providing email support in a customer service role.
• Excellent verbal and written communication skills in English.

Responsibilities

• Respond promptly to customer inquiries via email.
• Assist customers with tracking shipments and processing returns.
• Provide detailed product information and personalized recommendations.

Skills

Customer service experience

Microsoft Excel proficiency

Multitasking abilities

Verbal communication skills

Problem-solving skills

Education

Bachelor’s Degree in a relevant field

Tools

Zendesk

Order Manager

Job description

FGC+ in Misamis Occidental is seeking Email Support Representatives to assist clients in the E-commerce industry. You will promptly respond to inquiries, help with tracking shipments, and process returns.

The ideal candidate will hold a Bachelor’s Degree in a relevant field and have at least one year of email support experience. Enjoy a supportive company culture and a competitive compensation package including HMO, generous leave, and professional development.