E-Commerce Operations Specialist

Techdynamics OPC; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A growing e-commerce company in Manila is seeking an experienced E-Commerce Specialist to drive customer acquisition and revenue. The role includes managing product listings, executing online marketing strategies, and ensuring excellent customer service. Ideal candidates will have proven e-commerce experience and strong analytical skills, with the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience as an E-Commerce Specialist or similar role.
• Strong understanding of e-commerce trends, online marketing, and sales strategies.
• Excellent customer service and communication skills.

Responsibilities

• Develop and implement e-commerce activities and strategies.
• Monitor and analyze sales trends.
• Manage product listings and inventory.
• Handle online marketing efforts like email campaigns.
• Test website functionality and improve user experience.

Skills

E-commerce experience

Online marketing knowledge

Customer service skills

Excel proficiency

Detail-oriented

Job description

Responsibilities

• Develop and implement e-commerce activities and strategies to drive awareness, customer acquisition, engagement, and revenue.
• Monitor and analyze sales trends to identify new opportunities and challenges.
• Manage product listings, including writing product descriptions, updating pricing information, and managing inventory.
• Handle online marketing efforts, including email campaigns, social media outreach, and search engine optimization (SEO).
• Test website functionality and improve user interface and experience.
• Resolve any issues related to website performance, functionality, and customer experience.
• Collaborate with the marketing team to develop promotional initiatives and campaigns.
• Coordinate with the customer service team to handle customer inquiries and resolve e-commerce-related issues.
• Stay up-to-date with technological advancements and e-commerce trends.
• Ensure the security of customer information and transactions.

Qualifications

• Proven experience as an E-Commerce Specialist or similar role.
• Strong understanding of e-commerce trends, online marketing, and sales strategies.
• Proficiency in software like Excel.
• Excellent customer service and communication skills.
• Ability to handle customer complaints and provide solutions.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.