Onsite Customer Support Specialist — Growth & Rewards

Pulse Connect; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth

Job summary

Pulse Connect is seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

The position requires clear English communication, basic computer skills, and a willingness to work onsite in Metro Manila.

Qualifications

• Ability to handle inbound/outbound calls with clear communication.
• Resolve customer inquiries, and document interactions accurately.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

Phone support

Customer service

English communication

Typing

Basic computer navigation

Education

High School diploma / Senior High School / College graduate

Tools

None

Job description

Pulse Connect is seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

The position requires clear English communication, basic computer skills, and a willingness to work onsite in Metro Manila.