E‑Commerce Chat Support Specialist | Growth & Training

Intrepid Asia; Manila; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Comprehensive insurance

Generous leave

Job summary

Intrepid Asia is seeking a Customer Service Representative to support managed shops by handling buyer inquiries via chat on multiple e-commerce platforms. You will work with internal teams to keep store information, products, and promotions up to date, ensuring a high level of buyer satisfaction.

The role requires clear communication, quick problem-solving, and a customer-first mindset. The ideal candidate has at least 2 years in a BPO or captive environment, strong English and typing skills,

Qualifications

• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment.
• Above Average English Communication Skills, both verbal and written.
• Above Average Typing Speed and proficiency in MS Word and Excel.
• Experience with Google Sheets and strong problem-solving abilities.

Responsibilities

• Support managed shops by answering buyer inquiries via chat from multiple e-commerce platforms.
• Handle conversations professionally, clearly, and concisely to provide real-time help.
• Coordinate with Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment.
• Update product and promotion knowledge to ensure buyer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers.

Skills

Customer service

BPO experience

English communication

Typing speed

MS Word/Excel

Google Sheets

Problem solving

Multitasking

Tools

MS Word

Excel

Google Sheets

Job description

Intrepid Asia is seeking a Customer Service Representative to support managed shops by handling buyer inquiries via chat on multiple e-commerce platforms. You will work with internal teams to keep store information, products, and promotions up to date, ensuring a high level of buyer satisfaction.

The role requires clear communication, quick problem-solving, and a customer-first mindset. The ideal candidate has at least 2 years in a BPO or captive environment, strong English and typing skills,