E-Commerce Care Specialist: Multi-Platform Support

FNT CLOTHING CORP.; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

FNT CLOTHING CORP. is seeking an E‑Commerce Customer Service Representative to be the first point of contact for customers concerning orders, products, deliveries, returns, refunds, and other online transactions. You will manage multiple e-commerce accounts and coordinate with the Order Fulfillment Team to resolve issues efficiently.

The role requires strong English and Filipino communication, meticulous investigation, and the ability to multitask in a fast-paced environment. Sta.

Qualifications

• Senior High School graduate; college level or college graduate is an advantage.
• Experience in Customer Service, E-Commerce, Online Selling, Marketplace Operations, or related roles is preferred.
• Experience handling Shopee, Lazada, TikTok Shop, Facebook Marketplace, or similar platforms is an advantage.
• Knowledge of Duoke is a plus but not required.
• Strong written communication skills, particularly in English and Filipino.
• Good problem-solving and investigation skills.
• Detail-oriented and able to verify information before providing a resolution.
• Able to handle multiple customer conversations and multiple e-commerce accounts simultaneously.
• Comfortable working with computers, online platforms, spreadsheets, and customer service systems.
• Organized and capable of monitoring multiple pending concerns.
• Patient, professional, and customer-oriented.
• Willing to learn company processes, marketplace policies, and internal systems.
• Able to work in a fast-paced e-commerce environment.

Responsibilities

• Respond promptly and professionally to customer inquiries across online platforms.
• Handle concerns on order status, product availability, shipping, returns, and refunds.
• Act as first-level investigator for customer concerns before escalation.
• Coordinate with Order Fulfillment and other departments to verify resolutions.
• Ensure accurate documentation and timely follow-ups on escalated concerns.
• Manage multi-account inquiries and maintain system records across platforms.

Skills

Customer Service

Multitasking

Investigation

Communication

Duoke

English & Filipino

Problem Solving

Attention to Detail

Team Coordination

Education

Senior High School or College

Tools

Duoke

Microsoft Excel / Google Sheets

Job description

FNT CLOTHING CORP. is seeking an E‑Commerce Customer Service Representative to be the first point of contact for customers concerning orders, products, deliveries, returns, refunds, and other online transactions. You will manage multiple e-commerce accounts and coordinate with the Order Fulfillment Team to resolve issues efficiently.

The role requires strong English and Filipino communication, meticulous investigation, and the ability to multitask in a fast-paced environment. Sta.