E-Commerce Account Officer

Gingersnaps Philippines; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading fashion retailer in the Philippines is seeking an E-Commerce Account Officer to manage their online presence across multiple platforms, including Shopee and Lazada. The ideal candidate will have experience in retail e-commerce, strong analytical skills, and excellent communication abilities. You will collaborate with marketing to ensure the alignment of online sales strategies and enhance customer experiences. This is a full-time position based in Pasig, offering opportunities to make a significant impact in the fashion industry.

Qualifications

• Previous experience in e-commerce, preferably in the retail apparel and fashion industry.
• Strong analytical skills and a creative mindset are essential.
• Excellent verbal and written communication skills are a must.

Responsibilities

• Manage online storefronts and optimize product listings.
• Collaborate with marketing to align online sales strategies.
• Use data insights to drive online sales strategies.
• Provide excellent customer service and resolve issues.

Skills

Analytical skills

Strong communication skills

Experience in e-commerce

Relationship building

Excel proficiency

Creativity

Tools

Excel

Shopee

Lazada

Zalora

Shopify

Job description

Join to apply for the E-Commerce Account Officer role at Gingersnaps Philippines.

As the E-commerce Account Officer, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

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What You’ll Do

• You’ll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.
• Dive deep into each platform’s unique features to optimize product listings, from catchy titles to irresistible images.
• Work hand‑in‑hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.
• Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.
• Harness the power of data to uncover insights that drive our online sales strategies forward.
• Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.
• Embrace every customer interaction as an opportunity to create a memorable experience.
• Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of FashionFusion.
• Bring your collaborative spirit to the table, working closely with cross‑functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.

What We Are Looking For

• A genuine love for fashion and a keen eye for style.
• Previous experience in e‑commerce, preferably in the retail apparel and fashion industry.
• Familiarity with Shopee, Lazada, Zalora, and Shopify or a willingness to dive in and learn.
• Strong analytical skills paired with a creative mindset.
• Excellent communication skills, both verbal and written.
• A natural knack for building relationships and collaborating with diverse teams.
• Heavy user of Excel.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Retail Apparel and Fashion