E-Commerce Operations Specialist

Techdynamics OPC; Metro Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

Techdynamics OPC is seeking an E-Commerce Specialist to drive online growth. You will develop strategies, optimize product listings, and manage digital marketing campaigns to enhance awareness, engagement, and revenue.

The role requires strong Excel skills, excellent communication, and the ability to thrive in a fast-paced environment. Responsibilities include monitoring sales trends, optimizing pricing and inventory, and ensuring secure handling of customer data.

Qualifications

• Proven experience as an E-Commerce Specialist or similar role.
• Strong understanding of e-commerce trends, online marketing, and sales strategies.
• Proficiency in Excel.
• Excellent customer service and communication skills.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.

Responsibilities

• Develop and implement e-commerce activities and strategies to drive awareness, customer acquisition, engagement, and revenue.
• Monitor and analyze sales trends to identify opportunities and challenges.
• Manage product listings, including descriptions, pricing, and inventory management.
• Handle online marketing efforts, including email campaigns, social media outreach, and SEO.
• Test website functionality and improve user interface and experience.
• Resolve issues related to website performance, functionality, and customer experience.
• Collaborate with the marketing team to develop promotional campaigns.
• Coordinate with customer service to handle inquiries and resolve e-commerce issues.
• Stay up-to-date with e-commerce trends and technological advancements.
• Ensure the security of customer information and transactions.

Skills

E-commerce

Online marketing

Customer service

Excel

Attention to detail

Fast-paced environment

Tools

Excel

Job description

• Develop and implement e-commerce activities and strategies to drive awareness, customer acquisition, engagement, and revenue.
• Monitor and analyze sales trends to identify new opportunities and challenges.
• Manage product listings, including writing product descriptions, updating pricing information, and managing inventory.
• Handle online marketing efforts, including email campaigns, social media outreach, and search engine optimization (SEO).
• Test website functionality and improve user interface and experience.
• Resolve any issues related to website performance, functionality, and customer experience.
• Collaborate with the marketing team to develop promotional initiatives and campaigns.
• Coordinate with the customer service team to handle customer inquiries and resolve e-commerce-related issues.
• Stay up-to-date with technological advancements and e-commerce trends.
• Ensure the security of customer information and transactions.
• Proven experience as an E-Commerce Specialist or similar role.
• Strong understanding of e-commerce trends, online marketing, and sales strategies.
• Proficiency in software like Excel.
• Excellent customer service and communication skills.
• Ability to handle customer complaints and provide solutions.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.