Dynamic Training Specialist - New Hire & Onboarding

Sutherland Global; Palayan; On-site; PHP 469,000 - 670,000; Full time

Job summary

Sutherland Global in the Philippines seeks a skilled Trainer to create, facilitate and revise training materials, and to conduct multi-week onboarding and nesting sessions.

You will coach learners, ensure accurate reporting, and collaborate with clients to meet performance goals while maintaining documentation. Bachelor’s degree plus 2–3 years’ trainer experience required; strong MS Office and English skills are essential.

Qualifications

• Bachelor’s degree in any field (Education or Communication preferred).
• At least 2–3 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
• Strong English verbal and written communication skills.

Responsibilities

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom).
• Supervise and coach learners in nesting & BQM type environments
• Facilitate multi-hour product, behavioral or tool change type learning experiences
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Job description

Sutherland Global in the Philippines seeks a skilled Trainer to create, facilitate and revise training materials, and to conduct multi-week onboarding and nesting sessions.

You will coach learners, ensure accurate reporting, and collaborate with clients to meet performance goals while maintaining documentation. Bachelor’s degree plus 2–3 years’ trainer experience required; strong MS Office and English skills are essential.