Duty Manager

Crimson Resort and Spa Boracay; Aklan; On-site; PHP 420,000 - 620,000; Full time

Job summary

CRIMSON RESORT & SPA BORACAY is seeking a Front Office Supervisor to ensure guest satisfaction across services and to act as Manager on Duty in the absence of the FO Manager. You will oversee front desk operations, coordinate with departments, and uphold safety, standards, and guest relations throughout the resort.

The role requires 5+ years in a resort setting, including 3 years at Front Desk, with strong leadership and communication skills.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• At least 5 years in a resort environment with 3+ years at Front Desk.
• Minimum 1 year in a supervisory/managerial capacity in a resort or hotel.
• Strong leadership, decision-making and problem-solving skills.
• Excellent communication and guest relations abilities.
• Willing to work flexible hours including weekends and holidays.

Responsibilities

• Acts as Manager on Duty and oversees Front Office in absence of FO Manager.
• Ensure guest experience meets service standards throughout stay.
• Identify and resolve issues affecting guest experience for a smooth stay.
• Ensure resort safety and security during MOD shift.
• Coordinate with departments to rectify guest issues and maintain grooming/hygiene.
• Prepare incident reports and log/act on complaints as needed.
• Uphold policies, emergency procedures and government regulations.

Skills

Leadership

Guest relations

Communication

Problem-solving

Decision-making

Team coordination

Multi-tasking

Education

Bachelor's degree in Hospitality Management

Job description

Filinvest Property: CRIMSON RESORT & SPA BORACAY

Job Summary

• Ensures that the guest experience meets or exceeds customer service standards throughout their stay.
• Identifies and resolves issues that affect guest experience so that guests will always have a smooth stay and a positive Resort experience.
• Acts as Manager on Duty (MOD) and is responsible for managing Front Office operations in the absence of the Front Office Manager.
• Ensures general Resort safety and security during his/her MOD shift.
• Ensures the continuity of consistent service delivery and the overall efficiency of the Resort.
• Ensures guest needs and concerns are handled promptly and effectively.
• Creates an environment of engagement and motivation by demonstrating a positive work ethic.
• Supports the vision and philosophy of the company through policies and systems.

Duties & Responsibilities

• Ensures seamless experience in areas that impact guest stay (transportation, concierge service, dining, housekeeping, engineering).
• Patrols the property to check operations, cleanliness, safety, security, staff performance, and heart of the house facilities.
• Extends attention to both guests and colleagues.
• Monitors overall operational efficiency throughout the Resort.
• Ensures proper dissemination of information to all colleagues.
• Responds to all in-house guest complaints and issues, ensuring that any unsatisfactory experience is thoroughly investigated.
• Ensures that incidents or complaints are logged, acted upon, and reported.
• Coordinates with relevant departments to rectify guest issues.
• Ensures staff maintain grooming and hygiene.
• Prepares detailed incident reports and submits recommended actions.
• Ensures confidentiality when addressing guest or colleague issues.
• Upholds departmental policies, emergency procedures, and government regulations.
• Makes operational decisions during emergencies, coordinating with Engineering and Security.
• Ensures proper closure and reporting before end of duty.

Job Qualifications

• Bachelors' Degree in Hospitality Management or any related course.
• With at least 5 years of experience in a resort environment, including a minimum of 3 year at the Front Desk.
• Has at least 1 year of experience in a similar supervisory or managerial capacity in a Resort or Hotel.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and guest relations abilities.
• Able to handle multiple tasks and work effectively in a fast-paced environment.
• Willing to work flexible hours, including weekends, holidays, and shifting schedules.
• Willing to work in Boracay Island.