Guest Experience & Operations Lead (MOD) – Boracay

Crimson Resort and Spa Boracay; Aklan; On-site; PHP 420,000 - 620,000; Full time

Job summary

CRIMSON RESORT & SPA BORACAY is seeking a Front Office Supervisor to ensure guest satisfaction across services and to act as Manager on Duty in the absence of the FO Manager. You will oversee front desk operations, coordinate with departments, and uphold safety, standards, and guest relations throughout the resort.

The role requires 5+ years in a resort setting, including 3 years at Front Desk, with strong leadership and communication skills.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• At least 5 years in a resort environment with 3+ years at Front Desk.
• Minimum 1 year in a supervisory/managerial capacity in a resort or hotel.
• Strong leadership, decision-making and problem-solving skills.
• Excellent communication and guest relations abilities.
• Willing to work flexible hours including weekends and holidays.

Responsibilities

• Acts as Manager on Duty and oversees Front Office in absence of FO Manager.
• Ensure guest experience meets service standards throughout stay.
• Identify and resolve issues affecting guest experience for a smooth stay.
• Ensure resort safety and security during MOD shift.
• Coordinate with departments to rectify guest issues and maintain grooming/hygiene.
• Prepare incident reports and log/act on complaints as needed.
• Uphold policies, emergency procedures and government regulations.

Skills

Leadership

Guest relations

Communication

Problem-solving

Decision-making

Team coordination

Multi-tasking

Education

Bachelor's degree in Hospitality Management

Job description

CRIMSON RESORT & SPA BORACAY is seeking a Front Office Supervisor to ensure guest satisfaction across services and to act as Manager on Duty in the absence of the FO Manager. You will oversee front desk operations, coordinate with departments, and uphold safety, standards, and guest relations throughout the resort.

The role requires 5+ years in a resort setting, including 3 years at Front Desk, with strong leadership and communication skills.