Dual-Account CSR: Big Bonus Opportunity in Cebu

Concentrix Philippines; Tili; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Bonus programme

Job summary

Concentrix Philippines is seeking enthusiastic Customer Service Representatives to support two premium accounts at Cebu IT Park. This full-time role offers a substantial bonus programme and a chance to build your career in a fast-paced call centre environment.

You will handle customer calls, resolve inquiries, follow scripts, and document interactions while aiming to exceed performance targets. The position emphasizes professionalism, teamwork, and ongoing training to grow within the company.

Qualifications

• Minimum high school diploma or equivalent.
• Proven customer service experience in call centre or similar.
• Excellent verbal communication and professional speaking voice.
• Ability to multitask and handle multiple interactions.
• Patience, empathy and emotional intelligence when dealing with customers.

Responsibilities

• Handle inbound and outbound customer calls with professionalism, courtesy and efficiency.
• Resolve customer inquiries and issues promptly whilst maintaining high satisfaction standards.
• Follow scripts and standard operating procedures to ensure consistent service quality.
• Documenting customer interactions accurately in the company system.
• Meeting and exceeding performance targets including call handling time, quality scores and customer satisfaction metrics.
• Escalating complex issues to supervisors or specialist teams when necessary.
• Supporting both assigned accounts with dedication and flexibility.
• Continuously seeking opportunities to improve processes and service delivery.
• Participating in ongoing training and coaching to develop professional skills.

Skills

Customer service experience

Verbal communication

Multitasking

Problem-solving

Patience & empathy

Education

High school diploma or equivalent

Job description

Concentrix Philippines is seeking enthusiastic Customer Service Representatives to support two premium accounts at Cebu IT Park. This full-time role offers a substantial bonus programme and a chance to build your career in a fast-paced call centre environment.

You will handle customer calls, resolve inquiries, follow scripts, and document interactions while aiming to exceed performance targets. The position emphasizes professionalism, teamwork, and ongoing training to grow within the company.