Join our Cebu IT Park team. Two great accounts, one big bonus!

Concentrix Philippines; Tili; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Bonus programme

Job summary

Concentrix Philippines is seeking enthusiastic Customer Service Representatives to support two premium accounts at Cebu IT Park. This full-time role offers a substantial bonus programme and a chance to build your career in a fast-paced call centre environment.

You will handle customer calls, resolve inquiries, follow scripts, and document interactions while aiming to exceed performance targets. The position emphasizes professionalism, teamwork, and ongoing training to grow within the company.

Qualifications

• Minimum high school diploma or equivalent.
• Proven customer service experience in call centre or similar.
• Excellent verbal communication and professional speaking voice.
• Ability to multitask and handle multiple interactions.
• Patience, empathy and emotional intelligence when dealing with customers.

Responsibilities

• Handle inbound and outbound customer calls with professionalism, courtesy and efficiency.
• Resolve customer inquiries and issues promptly whilst maintaining high satisfaction standards.
• Follow scripts and standard operating procedures to ensure consistent service quality.
• Documenting customer interactions accurately in the company system.
• Meeting and exceeding performance targets including call handling time, quality scores and customer satisfaction metrics.
• Escalating complex issues to supervisors or specialist teams when necessary.
• Supporting both assigned accounts with dedication and flexibility.
• Continuously seeking opportunities to improve processes and service delivery.
• Participating in ongoing training and coaching to develop professional skills.

Skills

Customer service experience

Verbal communication

Multitasking

Problem-solving

Patience & empathy

Education

High school diploma or equivalent

Job description

About Us
Concentrix Philippines is a leading provider of customer service and contact centre solutions, operating across multiple locations to deliver exceptional service experiences to clients worldwide. We pride ourselves on creating a workplace where talented professionals can thrive, develop their careers, and make a meaningful impact. Our commitment to excellence, innovation, and employee satisfaction sets us apart as an industry leader in the Philippines and beyond.

About the Role
We are seeking enthusiastic and dedicated customer service professionals to join our team at Cebu IT Park. This is a full-time position offering an exciting opportunity to work on two premium accounts with the added incentive of a substantial bonus programme. As a Customer Service Representative, you will be at the heart of our operations, providing outstanding support to our clients' customers whilst representing Concentrix Philippines with professionalism and excellence. This role offers exposure to diverse client environments and the potential to grow your career within a dynamic, fast-paced call centre environment.

What You'll Be Doing

• Handling inbound and outbound customer calls with professionalism, courtesy and efficiency
• Resolving customer inquiries and issues promptly whilst maintaining high satisfaction standards
• Following scripts and standard operating procedures to ensure consistent service quality
• Documenting customer interactions accurately in the company system
• Meeting and exceeding performance targets including call handling time, quality scores and customer satisfaction metrics
• Escalating complex issues to supervisors or specialist teams when necessary
• Supporting both assigned accounts with dedication and flexibility
• Continuously seeking opportunities to improve processes and service delivery
• Participating in ongoing training and coaching to develop professional skills

What We're Looking For

• High school diploma or equivalent qualification
• Proven customer service experience in a call centre environment or similar role
• Excellent verbal communication skills with a clear, professional speaking voice
• Ability to multitask and manage multiple customer interactions effectively
• Strong problem-solving skills and customer-focused mindset
• Patience, empathy and emotional intelligence when dealing with customers