Driver Operations Associate

Angkas; Tangob; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Free meals

Gym access

Flexibility

Job summary

Angkas, a leading ride-hailing platform in the Philippines, is seeking a Driver Operations Associate to help establish foundation for driver experience in Tangob, Batangas. You will draft driver communications, develop training content, and monitor engagement to retain drivers.

The role involves handling driver inquiries, managing escalations, and executing loyalty programs while ensuring adherence to company policies and achieving set objectives.

Qualifications

• Must have an active Driver's License.
• Must be knowledgeable to operate a 4-wheel vehicle.
• Bachelor's Degree of any related course.
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

• Draft and schedule driver updates (hotspots, announcements, tips); monitor driver group chats/inboxes; respond to driver questions; manage escalations and resolutions.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge; track completion rates; share updates.
• Monitor driver activity and engagement; contact inactive drivers; develop and run driver loyalty programs; conduct FGDs to understand drivers' needs and pain points.
• Adhere to company policies and procedures.
• Achieve or exceed targets and key objectives assigned by your Immediate Superior.
• Accept other associated responsibilities and projects as the need arises.

Skills

Communication

Data analysis

Google Sheets

Operations management

Reporting

Education

Bachelor's degree

Tools

Google Sheets

Job description

Hey, mabuhay! Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we'll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Driver Operations Associate (DREX Associate). The Driver Journey & Success will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality, long-term experience for drivers.

What you'll be doing:

• A. Communications Draft and schedule daily or weekly driver updates (hotspots, announcements, tips) Monitor driver group chats or inboxes for issues or trends Respond to inbound driver questions or support requests Manage support escalations and issue resolution
• B. Training & Development Develop learning contents to improve driver professionalism, customer service, and platform knowledge Track completion rates of training and engagement levels with content Share and communicate learning visuals, APP-dates through driver group chats
• C. Retention Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement Contact inactive or low-performing drivers to re-engage them with tailored support Develop and run driver loyalty programs Conduct regular FGDs to understand drivers' needs and pain points.
• D. Adhere to company policies and procedures
• E. Achieve or exceed targets and key objectives assigned by your Immediate Superior
• F. Accept other associated responsibilities and projects as the need arises.

Must have:

• Must have an active Driver's License
• Must be knowledgeable to operate a 4-wheel vehicle
• Bachelor's Degree of any related course
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Benefits and perks:

• Work your way - Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance - Build a career without sacrificing your personal life.
• Free perks - Fuel up with free meals and stay active with gym access.
• Grow fast - Unlock career advancement and promotion opportunities.
• Get rewarded - Earn a competitive salary with opportunities for pay increases.
• Start-up energy - Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes - Collaborate with a diverse, multicultural team in an agile workplace.