Driver Experience Supervisor

Angkas; Makati; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Free meals

Gym access

Career growth opportunities

Competitive salary

Job summary

Angkas is seeking a Driver Experience Supervisor to lead and mentor the rider community, ensuring smooth operations and high engagement. You will monitor KPIs, coach top performers, and collaborate with cross-functional teams to drive improvements.

The role offers flexibility across onsite, remote, or hybrid work setups and focuses on governance, feedback loops, and program execution to elevate rider experience.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 3 years in operations management, preferably in transportation or logistics.
• Proficiency in transportation management software, GPS tracking, and data analysis tools.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to build relationships and motivate others.
• Attention to detail.

Responsibilities

• Lead and supervise rider community operations and engagement.
• Monitor performance metrics, coach top performers, and implement training.
• Address rider concerns promptly and coordinate with departments.
• Design and execute welfare, engagement, and productivity programs.
• Gather feedback and report insights to management.
• Ensure governance and compliance with company policies.

Skills

Leadership

Communication

Problem-solving

Time management

Attention to detail

Relationship building

Interpersonal skills

Organizational skills

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Tools

GPS tracking systems

Transportation management software

Data analysis tools

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Driver Experience Supervisor. As a Driver Experience Supervisor (DREX), you will help with supervising and handling rider concerns.

Responsibilities:

At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive.

Community Leadership & Engagement

• Lead and support the community structure and its leaders.
• Align operations with company policies, programs, and performance targets.
• Serve as the operational bridge between management and the community.
• Communicate official updates and directives clearly and consistently.

Performance Monitoring & Coaching

• Track and analyze community performance metrics (e.g., activity rate, cancellations, ratings, KPI compliance).
• Recognize top performers and coach those needing improvement.
• Implement training and development initiatives to strengthen performance.

Community Support & Case Handling

• Address and resolve community concerns promptly and professionally.
• Process assistance requests and coordinate with relevant departments.
• Gather and relay feedback from the community to management.

Program Design & Execution

• Plan and execute welfare, engagement, and productivity programs.
• Support inter-departmental projects requiring community involvement.
• Manage incentive programs and monitor their effectiveness.

Competitor & Market Intelligence

• Monitor competitor activities and community sentiment.
• Provide insights and recommendations to guide decisions.

Governance & Compliance

• Ensure compliance with company policies and operational standards.
• Escalate gaps and propose actionable recommendations.
• May recommend but not approve new programs, budgets, or policies without authorization

Continuous Improvement

• Stay updated on best practices and share knowledge within the team.
• Participate in ongoing training and development.
• Support special projects and other assigned initiatives.

Qualifications

• With valid Driver's License
• Can operate a motorcycle
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3 years and above of experience in operations management, preferably in the transportation or logistics industry.
• Proficiency in transportation management software, GPS tracking systems, and data analysis tools.
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving skills
• Strong organizational and time-management skills
• Ability to build relationships and motivate others
• Attention to detail

Work your way - Enjoy flexibility and the freedom to thrive in your role.

Work-life balance - Build a career without sacrificing your personal life.

Free perks - Fuel up with free meals and stay active with gym access.

Grow fast - Unlock career advancement and promotion opportunities.

Get rewarded - Earn a competitive salary with opportunities for pay increases.

Start-up energy - Be part of a fast-moving, innovative team where your ideas matter.

Global vibes - Collaborate with a diverse, multicultural team in an agile workplace.

Tech-driven culture - Work with modern tools and cutting-edge technology that keep you ahead of the game.