Driver Experience Lead — Hybrid Ops & Growth

Remote Genie; Philippines; Hybrid; PHP 420,000 - 700,000; Full time

Benefits offered by this job

Free meals

Gym access

Career advancement opportunities

Competitive salary

Job summary

Remote Genie in the Philippines is seeking a Driver Experience Supervisor (DREX) to oversee rider and driver interactions, policy adherence, and program delivery.

You’ll lead community initiatives, monitor performance metrics, and coordinate with departments to resolve concerns. A bachelor's degree and 3+ years in operations are preferred, with a valid driver's license and motorcycle ability. Remote-friendly, hybrid work options available.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in operations management, preferably in transportation or logistics.
• Valid Driver’s License and ability to operate a motorcycle.
• Proficiency in transportation management software, GPS tracking, and data analysis tools.
• Strong leadership, communication, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to build relationships and motivate others.
• Attention to detail.

Responsibilities

• Lead and support the community structure and its leaders.
• Track and analyze community performance metrics.
• Address and resolve rider concerns promptly and professionally.
• Plan and execute welfare, engagement, and productivity programs.
• Monitor competitor activities and community sentiment.
• Ensure compliance with policies and escalate gaps.
• Stay updated on best practices and participate in training.

Skills

Leadership

Communication

Problem solving

Time management

Relationship building

Attention to detail

Organizational skills

Data analysis

Education

Bachelor's degree in Business Administration

Tools

Transportation management software

GPS tracking systems

Data analysis tools

Job description

Remote Genie in the Philippines is seeking a Driver Experience Supervisor (DREX) to oversee rider and driver interactions, policy adherence, and program delivery.

You’ll lead community initiatives, monitor performance metrics, and coordinate with departments to resolve concerns. A bachelor's degree and 3+ years in operations are preferred, with a valid driver's license and motorcycle ability. Remote-friendly, hybrid work options available.