Driver Experience Lead: Flexible Hybrid Operations Coach

Angkas; Makati; Hybrid; PHP 480,000 - 800,000; Full time

Benefits offered by this job

Free meals

Gym access

Flexible work arrangements

Job summary

Angkas is seeking a Driver Experience Supervisor in the Philippines. You will oversee rider concerns, lead community leadership and engagement, and monitor performance metrics to drive improvements across the driver network.

You’ll design welfare and engagement programs, coordinate with departments, and uphold governance and compliance. A driver’s license, motorcycle operation capability, and a background in operations management are essential for success.

Qualifications

• With valid Driver's License.
• Can operate a motorcycle.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in operations management, preferably in transportation or logistics.
• Proficiency in transportation management software, GPS tracking systems, and data analysis tools.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management skills.
• Ability to build relationships and motivate others.
• Attention to detail.

Responsibilities

• Lead and supervise community leadership and engagement.
• Monitor performance metrics and coach top performers.
• Address and resolve rider and community concerns promptly and professionally.
• Plan and execute welfare, engagement, and productivity programs.
• Gather and relay feedback from the community to management.
• Coordinate with relevant departments on requests and initiatives.
• Monitor competitor activities and share insights to guide decisions.
• Ensure compliance with company policies and operational standards.

Skills

Driver's License

Motorcycle operation

Leadership

Communication

Time management

Education

Bachelor's degree in Business Administration or Operations Management

Tools

GPS tracking systems

Transportation management software

Data analysis tools

Job description

Angkas is seeking a Driver Experience Supervisor in the Philippines. You will oversee rider concerns, lead community leadership and engagement, and monitor performance metrics to drive improvements across the driver network.

You’ll design welfare and engagement programs, coordinate with departments, and uphold governance and compliance. A driver’s license, motorcycle operation capability, and a background in operations management are essential for success.