Driver Excellence Associate

Angkas (DBDOYC, Inc); Philippines; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Flexible work arrangement

Free meals

Gym access

Career growth opportunities

Job summary

Angkas (DBDOYC, Inc) is seeking a Driver Excellence Associate to help shape a high-quality, long-term driver experience across communications, training, and retention. The role focuses on driver updates, learning content, and loyalty efforts to improve engagement and performance.

The Manila hub serves as a central node with flexible onsite or remote work options, enabling collaboration while driving key metrics and ensuring adherence to policies.

Qualifications

• Bachelor's Degree of any related course.
• At least 1 year of experience in operations management, preferably in the transportation or logistics industry.
• Good Communication Skills, computer literate, experience in google sheets, data analysis, and reporting.
• Must have a driver's licence.
• Must be knowledgeable to operate 4 wheels.

Responsibilities

• Draft and schedule daily or weekly driver updates (hospots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends.
• Respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs.
• Conduct regular FGDs to understand drivers’ needs and pain points.
• Adhere to company policies and procedures.
• Achieve or exceed targets and key objectives assigned by your Immediate Superior.
• Accept other associated responsibilities and projects as the need arises.

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a Driver Excellence Associate. The Driver Journey & Success, will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality, long-term experience for drivers.

What you’ll be doing:

A. Communications

• Draft and schedule daily or weekly driver updates (hospots, announcements, tips)
• Monitor driver group chats or inboxes for issues or trends
• Respond to inbound driver questions or support requests
• Manage support escalations and issue resolution

B. Training & Development

• Develop learning contents to improve driver professionalism, customer service, and platform knowledge
• Track completion rates of training and engagement levels with content
• Share and communicate learning visuals, APP-dates through driver group chats

C. Retention

• Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement
• Contact inactive or low-performing drivers to re-engage them with tailored support
• Develop and run driver loyalty programs
• Conduct regular FGDs to understand drivers’ needs and pain points.

D. Adhere to company policies and procedures

E. Achieve or exceed targets and key objectives assigned by your Immediate Superior

F. Accept other associated responsibilities and projects as the need arises.

Where And How You Can Work

Our Manila hub is the heart of our operations, keeping millions of commuters and riders connected across the metro. We don't believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether you’re collaborating onsite, working remotely from your favorite coffee shop, or doing a mix of both, we provide the flexibility; you bring the drive.

Ready to change how the Philippines moves? Let’s get this show on the road!

Requirements

• Bachelor's Degree of any related course

• At least 1 year of experience in operations management, preferably in the transportation or logistics industry.
• Good Communication Skills, computer literate, experience in google sheets, data analysis, and reporting.
• Must have a driver's licence
• Must be knowledgeable to operate 4 wheels.

Benefits

Work your way – Enjoy flexibility and the freedom to thrive in your role.

Work-life balance – Build a career without sacrificing your personal life.

Free perks – Fuel up with free meals and stay active with gym access.

Grow fast – Unlock career advancement and promotion opportunities.

Get rewarded – Earn a competitive salary with opportunities for pay increases.

Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.

Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.

Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.