Donor Support Specialist — Night Shift & Growth

FGC+; Davao City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Day 1 HMO

Incentives

13th month pay

Onsite medical support

Leave benefits

Job summary

FGC+ in the Philippines is seeking a Customer Service Representative to be the first point of contact for donors. You will handle inquiries, coordinate appointments, manage follow-ups, and issue tax-related documents to ensure a seamless donor experience.

The ideal candidate has 1–2 years in BPO, a college education, strong written and verbal communication, and a proactive, service-oriented mindset. On-site graveyard shifts may be required, with a competitive total rewards package and

Qualifications

• College degree or some college education.
• 1–2 years of experience in the BPO industry, preferably in client service or sales.
• Proven track record of delivering excellent customer service.
• Strong written and verbal communication skills.
• Detail-oriented with active listening abilities.

Responsibilities

• Handle inbound inquiries related to donations and provide clear information.
• Coordinate appointments and manage follow-ups with donors.
• Process tax receipts and update donor profiles.
• Maintain accurate records of donor interactions and ensure timely follow-up.
• Escalate complex issues as needed and stay informed on company offerings.

Skills

Customer service

Communication

Active listening

Detail-oriented

Tech-savvy

Education

College degree or some college education

Tools

CRM software

Job description

FGC+ in the Philippines is seeking a Customer Service Representative to be the first point of contact for donors. You will handle inquiries, coordinate appointments, manage follow-ups, and issue tax-related documents to ensure a seamless donor experience.

The ideal candidate has 1–2 years in BPO, a college education, strong written and verbal communication, and a proactive, service-oriented mindset. On-site graveyard shifts may be required, with a competitive total rewards package and