Customer Service Representative

FGC+; Davao City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Day 1 HMO

Incentives

13th month pay

Onsite medical support

Leave benefits

Job summary

FGC+ in the Philippines is seeking a Customer Service Representative to be the first point of contact for donors. You will handle inquiries, coordinate appointments, manage follow-ups, and issue tax-related documents to ensure a seamless donor experience.

The ideal candidate has 1–2 years in BPO, a college education, strong written and verbal communication, and a proactive, service-oriented mindset. On-site graveyard shifts may be required, with a competitive total rewards package and

Qualifications

• College degree or some college education.
• 1–2 years of experience in the BPO industry, preferably in client service or sales.
• Proven track record of delivering excellent customer service.
• Strong written and verbal communication skills.
• Detail-oriented with active listening abilities.

Responsibilities

• Handle inbound inquiries related to donations and provide clear information.
• Coordinate appointments and manage follow-ups with donors.
• Process tax receipts and update donor profiles.
• Maintain accurate records of donor interactions and ensure timely follow-up.
• Escalate complex issues as needed and stay informed on company offerings.

Skills

Customer service

Communication

Active listening

Detail-oriented

Tech-savvy

Education

College degree or some college education

Tools

CRM software

Job description

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

you are more than just an employee —you are part of a team where you can truly thrive and make a difference.

About the Job:

Are you someone who thrives on helping others and creating meaningful interactions? We’re looking for a Customer Service Representative to join our dynamic team. In this role, you’ll be the first point of contact for our valued donors—handling inquiries, coordinating appointments, managing follow-ups, and issuing tax-related documents. Your work will be key to ensuring a seamless and positive donor experience. If you have a background in the BPO industry, especially in customer-facing or sales-focused roles, and you're passionate about making a difference, we’d love to hear from you!

What You'll Do:

• Handle inbound inquiries related to donations, providing clear and helpful information
• Conduct proactive outreach to donors via phone, email, and SMS for updates and follow-ups
• Support donors by processing tax receipts, vacation vouchers, and profile updates
• Maintain accurate records of donor interactions and ensure timely follow-up
• Resolve issues or concerns promptly, escalating complex matters when necessary
• Stay informed on current company offerings, services, and procedures to provide accurate support
• Foster strong donor relationships through personalized, professional service

What You'll Bring:

• College degree or some college education
• 1–2 years of experience in the BPO industry, ideally in a client service or sales role
• A proven track record of delivering excellent customer service
• Strong communication skills, both written and verbal
• Keen attention to detail and active listening abilities
• A flexible and adaptable mindset, with the ability to work on-site during graveyard shifts (night hours) as required
• A proactive, solution-driven approach to resolving issues
• Tech-savvy, with the ability to learn and navigate new systems quickly

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:
• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13 th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development

A million possibilities are waiting to be ignited.