Financial Support Specialist - Night Shift (On-Site)

Conduent; Philippines; On-site; PHP 312,000 - 469,000; Full time

Job summary

Conduent in the Philippines is seeking a detail-oriented financial services specialist to be the primary contact for clients, handling inquiries on accounts, billing, and transactions. The role emphasizes accuracy, empathy, and regulatory compliance in every interaction.

You will manage high-volume inbound calls, resolve account discrepancies, and document all activities in our CRM while maintaining data privacy standards. The position requires on-site work and night shifts.

Qualifications

• Experience in a call-handling environment (BPO or in-house).
• At least 2 years in a financial-related role.
• Strong verbal and written English skills.
• Willingness to work on-site and night shift.

Responsibilities

• Handle high-volume inbound calls about financial accounts, billing and transactions.
• Resolve discrepancies and explain financial processes clearly to customers.
• Maintain accurate records of interactions and financial adjustments in the CRM.
• Ensure calls comply with financial regulations and data privacy standards.

Skills

Customer Service

Financial Domain

CRM Tools

English Communication

Data Privacy

Education

Graduate of any 4 year Course

Job description

Conduent in the Philippines is seeking a detail-oriented financial services specialist to be the primary contact for clients, handling inquiries on accounts, billing, and transactions. The role emphasizes accuracy, empathy, and regulatory compliance in every interaction.

You will manage high-volume inbound calls, resolve account discrepancies, and document all activities in our CRM while maintaining data privacy standards. The position requires on-site work and night shifts.