Document Retrieval Manager/Lead

AS White Global; Manila; On-site; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Great Place to Work

Company trips

Medical care

Job summary

AS White Global in Manila is seeking a motivated Senior Operations Lead to manage the Document Retrieval team, ensuring client needs are handled efficiently, professionally, and in compliance with legal and company requirements. You will monitor performance, coach staff, support staffing and onboarding, review data for trends, mitigate risks, and collaborate with stakeholders to drive improvements.

This role requires at least 2 years of team leadership in healthcare or records processing and a

Qualifications

• Reads and interprets medical records and related documents with accuracy.
• Communicates professionally with clients, vendors, management and internal teams.
• Demonstrates strong analytical, problem-solving and decision-making abilities.

Responsibilities

• Oversee daily workflow and monitor team performance to meet goals and service standards.
• Foster a positive work environment, address employee concerns, and coach or take corrective action as needed.
• Support staffing activities including hiring, onboarding, and development of staff.
• Monitor escalations and review operational data to identify trends, risks, and opportunities for improvement.
• Ensure compliance with company policies, procedures, internal controls and employment laws.
• Collaborate with department heads and stakeholders on process improvements and strategic planning.
• Communicate changes effectively and participate in cross-divisional meetings as needed.

Skills

Team leadership

Healthcare knowledge

Medical records

Communication skills

Analytical thinking

Excel proficiency

Tools

Microsoft Office

Excel

Job description

Job Description

Grow your career with a trusted nationwide partner helping insurance carriers and defense law firms access accurate and timely medical records.

The Opportunity

Lead the daily operations of the Document Retrieval team, ensuring client needs are handled efficiently, professionally, and in compliance with legal and company requirements. You’ll monitor team performance, identify operational gaps, drive process improvements, and provide insights to leadership to help mitigate risks and support business goals.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

"Both ASW and my client have been very supportive. I am very happy to be part of this team." – Team Leader, ASW Philippines.

What You’ll Do

• Oversee daily workflow and monitor team performance to ensure department goals and service standards are consistently met.
• Foster a positive work environment, address employee concerns, and provide coaching or corrective action when necessary.
• Support staffing activities, including hiring, onboarding, employee development, and separation processes.
• Monitor escalations, review operational data, and identify trends, risks, and opportunities for improvement.
• Ensure compliance with company policies, procedures, internal controls, and applicable employment laws.
• Collaborate with department heads and internal/external stakeholders on process improvements, strategic planning, and business requirements.
• Communicate operational and procedural changes effectively and participate in management and cross-divisional meetings as needed.

Key Criteria

• At least 2 years of experience leading a healthcare or document retrieval team, with hands-on experience in medical records processing or a related field.
• Strong ability to read, analyze, and interpret medical records, correspondence, and other documentation.
• Excellent written and verbal communication skills, with the ability to communicate professionally with clients, vendors, management, and internal teams.
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify trends, assess risks, and recommend solutions.
• Ability to prioritize and manage multiple tasks effectively in a high-pressure, deadline-driven environment while adapting to changing business needs.
• Strong understanding of client needs, organizational goals, and operational requirements, with the ability to quickly learn new processes and concepts.
• Proficiency in Microsoft Office, particularly Excel, including formulas and spreadsheet management, with the ability to navigate multiple software systems.

Work setup:

• Manila (BGC, Taguig): US Eastern Time 8:00AM to 5:00PM (8:00PM – 5:00AM PHT) with a full onsite work arrangement.

#LI-IC1