Document Retrieval Operations Lead

AS White Global; Philippines; On-site; PHP 720,000 - 960,000; Full time

Benefits offered by this job

Great Place to Work certified

Annual reviews

Medical care for you and family

Generous paid leave

LinkedIn Learning & training

Job summary

AS White Global is seeking a capable supervisor to lead the Document Retrieval team in the Philippines. You will oversee daily workflows, monitor performance, and ensure service standards and compliance with policies.

The role emphasizes coaching, staffing support, and risk-aware decision-making across client projects. The position requires 2+ years of leadership in healthcare or medical records, strong analytical skills, and proficient communication with stakeholders.

Qualifications

• 2+ years of experience leading healthcare or document retrieval teams.
• Ability to read, analyze, and interpret medical records and related documentation.
• Excellent written and verbal communication with clients, vendors, and internal teams.

Responsibilities

• Oversee daily workflow of the Document Retrieval team and monitor performance.
• Provide coaching, address employee concerns, and apply corrective actions when needed.
• Assist staffing activities including hiring, onboarding, and development.

Skills

Team leadership

Healthcare experience

Medical records processing

Analytical thinking

Communication skills

Multitasking

Tools

Microsoft Office

Excel

Job description

AS White Global is seeking a capable supervisor to lead the Document Retrieval team in the Philippines. You will oversee daily workflows, monitor performance, and ensure service standards and compliance with policies.

The role emphasizes coaching, staffing support, and risk-aware decision-making across client projects. The position requires 2+ years of leadership in healthcare or medical records, strong analytical skills, and proficient communication with stakeholders.