Disputes Voice Specialist - Night Shift, Onsite Pasig

Maersk; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Maersk in Pasig City is hiring for a Dispute/Finance role requiring a bachelor’s degree, strong Spanish and English communication, and at least 2 years in disputes/finance. The candidate should be willing to work onsite and night shifts and be proficient in S4–GCSS, RKEM, AFLS and Microsoft Office.

The role involves daily logging, roster planning, KPI reporting, and cross‑functional collaboration with customer service, sales, and LOC teams to improve processes and data analytics.

Qualifications

• Bachelor's degree or equivalent
• Excellent Spanish and English communication
• At least 2 years in Dispute/Finance
• Technical skills: S4 – GCSS, RKEM, AFLS; Microsoft Office literacy

Responsibilities

• Maintains a daily work allocation log
• Allocates work assignments and prepares team productivity reports
• Monitors and reports on standard and performance parameters
• Coordinates with front office to resolve disputes with customer service and sales
• Coaches staff, sets goals and provides constructive feedback
• Works with LOC team to address equipment concerns for customer needs
• Performs data analyst tasks to address gaps and improve reporting
• Supports knowledge sharing and moves toward standardized processes
• Performs other tasks defined by supervisor
• Exercise constant care and uphold Maersk Line qualities

Job description

Maersk in Pasig City is hiring for a Dispute/Finance role requiring a bachelor’s degree, strong Spanish and English communication, and at least 2 years in disputes/finance. The candidate should be willing to work onsite and night shifts and be proficient in S4–GCSS, RKEM, AFLS and Microsoft Office.

The role involves daily logging, roster planning, KPI reporting, and cross‑functional collaboration with customer service, sales, and LOC teams to improve processes and data analytics.