Global Disputes Voice Specialist (Night Shift, Pasig)

Maersk; Pasig; On-site; PHP 502,000 - 893,000; Full time

Job summary

Maersk in Pasig City is seeking a Dispute/Finance specialist to collaborate with cross-functional teams and support daily operations in a multinational setting. The role requires onsite presence in Pasig and a night shift, with responsibilities spanning dispute resolution, data entry, and KPI reporting.

You will work closely with finance and customer service, maintaining logs, allocating work, and contributing to process improvements.

Qualifications

• Bachelor's degree or equivalent required.
• Excellent Spanish and English communication skills.
• At least 2 years’ work experience in Dispute/Finance.
• Technical skills: S4 – GCSS, RKEM, AFLS; Microsoft Office literacy.

Responsibilities

• Maintains daily work allocation log and roster.
• Prepares team productivity reports and KPI monitoring.
• Coordinates with front office and resolves disputes with customer service and sales.
• Coaches staff, sets goals, and provides constructive feedback.
• Addresses equipment concerns with LOC team and ensures service focus.

Skills

Spanish language

English language

Communication skills

Night shift

Education

Bachelor's degree

Tools

S4 – GCSS

RKEM

AFLS

Microsoft Office

Job description

Maersk in Pasig City is seeking a Dispute/Finance specialist to collaborate with cross-functional teams and support daily operations in a multinational setting. The role requires onsite presence in Pasig and a night shift, with responsibilities spanning dispute resolution, data entry, and KPI reporting.

You will work closely with finance and customer service, maintaining logs, allocating work, and contributing to process improvements.