Night-Shift Global Disputes Voice Coordinator

Maersk Global Service Centres Philippines Limited; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig City seeks a skilled professional to join our finance and dispute resolution team. You will collaborate with colleagues globally, supporting daily operations and data accuracy in a fast-paced environment.

This onsite night-shift role involves allocating work, tracking KPIs, and implementing process improvements while upholding Maersk's standards. A Bachelor's degree and 2 years in disputes/finance with fluency in Spanish and English are

Qualifications

• Bachelor's degree in a relevant field.
• Excellent Spanish and English communication skills.
• At least 2 years' work experience in dispute/finance.
• Willing to work onsite in Pasig City and night shifts.
• Proficient with S4–GCSS, RKEM, AFLS and Microsoft Office.

Responsibilities

• Maintains a daily work allocation log.
• Allocates work assignments, roster planning and prepares team productivity reports.
• Monitors and reports on standard and performance parameters.
• Coordinates with front office and resolve disputes with customer service and sales.
• Implements new ideas to improve processes.

Skills

Bilingual Spanish/English

Night shift availability

Dispute/Finance experience

Education

Bachelor's degree

Tools

GCSS S4

RKEM

AFLS

Microsoft Office

Job description

Maersk Global Service Centres Philippines Limited in Pasig City seeks a skilled professional to join our finance and dispute resolution team. You will collaborate with colleagues globally, supporting daily operations and data accuracy in a fast-paced environment.

This onsite night-shift role involves allocating work, tracking KPIs, and implementing process improvements while upholding Maersk's standards. A Bachelor's degree and 2 years in disputes/finance with fluency in Spanish and English are