Disputes Resolution Specialist — Onsite Night Shift

A.P. Moller - Maersk; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk Philippines in Pasig City is seeking an experienced operations professional in dispute/finance to support daily workflow and process improvement. You will work onsite, coordinating with front office, sales, and LOC teams to ensure smooth operations and strong customer focus.

Strong English and Spanish communication skills are required, along with knowledge of S4–GCSS, RKEM, AFLS and MS Office. This role emphasizes data analysis, mentoring, and continuous process enhancement.

Qualifications

• Bachelor’s degree; 2+ years in dispute or finance.
• Excellent English and Spanish communication skills.
• Willing to work onsite in Pasig City with night shift.
• Technical skills: S4–GCSS, RKEM, AFLS; MS Office literacy.

Responsibilities

• Maintains a daily work allocation log.
• Allocates work assignments, rosters and productivity reports.
• Monitors and reports on standard and performance parameters.
• Coordinates with front office; resolves disputes with customer service and sales.
• Coaches staff to maintain positive relationships and team performance.
• Researches and recommends best practices for improved processes.
• Ensures staff focus on customer outcomes.
• Collaborates with LOC team to address equipment concerns.
• Acts as data analyst to address gaps and improvement areas.
• Supports standardization of processes across teams.

Skills

Spanish communication

English communication

Dispute/Finance experience

Education

Bachelor's Degree

Tools

S4–GCSS

RKEM

AFLS

Microsoft Office

Job description

Maersk Philippines in Pasig City is seeking an experienced operations professional in dispute/finance to support daily workflow and process improvement. You will work onsite, coordinating with front office, sales, and LOC teams to ensure smooth operations and strong customer focus.

Strong English and Spanish communication skills are required, along with knowledge of S4–GCSS, RKEM, AFLS and MS Office. This role emphasizes data analysis, mentoring, and continuous process enhancement.