Global Disputes Voice Coordinator - Night Shift

Maersk Mexico; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

Maersk in Pasig City is seeking a disciplined professional to manage dispute/finance tasks. You will maintain daily allocation logs, generate productivity reports, and coordinate with customer service and sales to resolve issues efficiently.

The role requires at least two years in dispute/finance, fluent Spanish and English, and readiness to work onsite with night shifts. Proficiency in S4-GCSS, RKEM, AFLS and MS Office is preferred.

Qualifications

• Bachelor's degree or equivalent.
• Excellent Spanish and English communication.
• At least 2 years in dispute/finance.
• Technical: S4-GCSS, RKEM, AFLS; MS Office literacy required.

Responsibilities

• Maintains daily work allocation logs and rosters.
• Prepares productivity reports and monitors KPIs.
• Coordinates with front office and resolves disputes with customer service and sales.
• Coaches staff and provides constructive feedback to build a strong team.
• Works with LOC team to address equipment and customer needs.
• Performs data analysis to identify gaps and improve processes.
• Ensures adherence to operational procedures and uniforms.

Skills

Spanish language

English language

Dispute/Finance

MS Office

Education

Bachelor's degree

Tools

S4-GCSS

RKEM

AFLS

Job description

Maersk in Pasig City is seeking a disciplined professional to manage dispute/finance tasks. You will maintain daily allocation logs, generate productivity reports, and coordinate with customer service and sales to resolve issues efficiently.

The role requires at least two years in dispute/finance, fluent Spanish and English, and readiness to work onsite with night shifts. Proficiency in S4-GCSS, RKEM, AFLS and MS Office is preferred.