Dispatch/Call Taker

Lifeline 16911 Medical Inc.; Naga; On-site; PHP 167,000 - 279,000; Full time

Job summary

Lifeline 16911 Medical Inc. in the Philippines seeks a Dispatch Room Operator to handle radio, telephone, or computer equipment, receive calls from clients/patients, and relay information to Shift Duty Manager. You will maintain contact with responders and coordinate dispatches.

The role emphasizes accuracy, documentation of calls and messages, and maintaining proper uniform. EMT training and driver’s license are preferred; RN background welcomed; 6 months to 1 year EMT experience is valued.

Qualifications

• EMT training from an accredited institution (basic, advanced or paramedic).
• Updated Advanced Cardiac Life Support (ACLS).
• Updated Basic Life Support (BLS).
• Updated IV training course.
• College/Undergraduate or Vocational graduate.

Responsibilities

• Answers direct calls of Clients/Patients.
• Determine response requirements and priorities and dispatch units accordingly.
• Search files or databases to obtain needed information.
• Coordinate activities to Shift Duty Manager or Senior Duty Manager.
• Document call records, dispatches and messages accurately.
• Maintain radio contact with allocated ambulances.
• Act as navigator en route to the patient.
• Maintain full uniform as prescribed by the Company.

Skills

Healthcare background

Driver's license

Communication skills

Coordination

Education

College/ Vocational graduate

EMT training

ACLS (Advanced Cardiac Life Support)

BLS (Basic Life Support)

IV training

Job description

Overview of Position

Operate radio, telephone, or computer equipment at Dispatch Room. Receive calls from Clients/Patients and received reports from the Team Leader/Treatment Officer/Transport Officer. Relay information to Shift Duty Manager/Senior Duty Manager. May maintain contact with Clients/Patients until responders arrive.

Major Task

• Answers direct calls of Clients/Patients.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Search files, databases or reference materials to obtain needed information.
• Coordinate operational activities to Shift Duty Manager and/or Senior Duty Manager.
• Responsible for the proper documentation of Record details of calls, dispatches, and messages and other pertinent forms.
• Always maintains radio contact with all allocated ambulances.
• Act as navigator en route to the patient.
• Maintain good appearance, good grooming, and come always in full uniform as prescribed by the Company.

Occasional Task

• Participates in lectures, seminars, and meetings required by management
• Maintains an adequate level of physical fitness as required by the rigors of the job.
• Performs all other duties attuned with the company’s line of work as may be assigned by the Shift Duty Manager, Operations Manager, or the Medical Director

Required Skills, Education and Trainings/Seminars:

• College Graduate/Undergraduate and Vocational Course Graduate
• EMT training from an accredited institution (either basic, advanced, or paramedic)
• Updated Advanced Cardiac Life Support
• Update Basic Life Support
• Updated IV training course

Preferred Skills, Experience and Background:

• Registered Nurse or any other background in healthcare
• At least 6 months to 1 year of experience as an EMT in the ambulance
• Can drive automatic and manual vehicle
• With Professional Driver’s License