Director Of People Operations

Outsourced; Manila; Hybrid; PHP 3,600,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid work model

Premium office hubs

Comprehensive healthcare (HMO)

Job summary

Outsourced is seeking a Director of People Operations to lead core HR operations, data governance, and compliance for a 1,800+ team across the Philippines and international markets. You will own master data integrity, onboarding, contract and rate documentation, benefit delivery, and statutory labor compliance.

You will build and manage an 8–12 person operations team, publish SOPs, enforce two-person input controls, and partner with Global Payroll and Finance during regional expansion to ensure

Qualifications

• Bachelor’s degree in HR, business administration, or related field.
• 7–10+ years HR experience with 3+ years in leadership roles in HR operations/shared services.
• Experience with multi-country HR operations and DOLE statutory reporting preferred.

Responsibilities

• Oversee onboarding and offboarding workflows with 100% Day-1 readiness.
• Manage contract, NDAs, rate addendums, and promotion letters.
• Oversee exit clearances and timely COEs within 3 business days.
• Oversee HMO enrollments, renewals, and medical claims processing.
• Lead salary banding, market benchmarking, and annual compensation review cycles.
• Ensure DOLE, PhilHealth, Pag-IBIG reporting compliance and data privacy.
• Own master data accuracy in Pulse and Deel; enforce two-person input controls.
• Deliver monthly HR operations leadership reporting (headcount, attrition, leave).
• Lead regional expansion HR standards for Malaysia, Vietnam, and others.

Skills

HR Operations Leadership

Data Governance

Labor Compliance

Global Payroll Liaison

Education

Bachelor’s Degree in HR/Business Administration

Tools

Pulse HRIS

Deel

Workday

Job description

Job Description:

About Outsourced

Outsourced is a premier offshore staffing provider. We help leading international companies build and scale dedicated, high-performing offshore teams. With a global workforce of 1,800+ professionals across our primary operating hubs in the Philippines and expanding international markets (India, Colombia, Malaysia, Vietnam, and Argentina), we deliver top 1% talent, modern workspace environments, and comprehensive human resource management to clients worldwide.

Why Join Us?

This is an extraordinary opportunity to build and shape an operational function from the ground up. As our Director of People Operations, you will have a direct executive voice in how a fast-growing 1,800-person global organization operates. You will own core HR data governance, lead a dedicated operational team, and expand your career across an international multi-country footprint.

Role Overview

The Director of People Operations leads the core operational, administrative, data governance, and statutory compliance engine of the People & Culture department. This role serves as the single point of ownership for employee master data integrity, employee lifecycle logistics (onboarding, contract execution, exit clearances), health/HMO benefits delivery, total rewards benchmarking, employee loan programs, and statutory labor compliance (DOLE & Data Privacy). Working closely alongside Finance, Global Payroll, and Employee Experience leadership, the Director of People Operations oversees the HR Data & Input Layer, enforcing strict two-person data controls and operational standards across both Philippines hub operations and international growth markets. 2.2 Benefits, Loans & Total Rewards 2.3 HR Data Governance & Two-Person Controls 2.4 Labor Compliance, Privacy & International Expansion 2.5 Team Leadership & Process Optimization

Candidate Qualifications

• Key Responsibilities 2.1 Employee Lifecycle, Administration & Salary Documentation
• Onboarding & Offboarding Logistics: Direct the operational workflows for new hire onboarding and offboarding, ensuring 100% Day-1 access and system readiness.
• Contract & Rate Documentation: Manage the execution and archiving of employment contracts, NDAs, rate addendums, promotion letters, and deduction authorizations.
• Exit Clearances & COEs: Oversee exit clearances and asset recovery, ensuring Certificates of Employment (COE) are issued within 3 business days of request and exit clearances complete in time for final pay disbursement within statutory 30-day timelines.
• HMO & Benefits Delivery: Oversee local health insurance (HMO) enrollments, annual renewals, dependent additions, and medical claims processing within a ≤48-hour SLA.
• Employee Programs: Administer corporate loan programs (Security Bank, Tendopay), partner medical benefits, and employee visa/travel documentation.
• Total Rewards & Salary Bands: Maintain standardized salary bands, job evaluation frameworks, market benchmarking, and lead the annual compensation review cycle.
• Government Claims Processing: Oversee statutory social security, housing, and health government benefit claims clearance (SSS, PhilHealth, Pag-IBIG).
• Master Data Management: Own employee profile accuracy, salary rate adjustments, title changes, and leave records within Pulse (our proprietary enterprise HRIS platform) and Deel.
• Two-Person Input Control: Enforce a mandatory two-person input control where HR specialists enter records and a second team member verifies them against approved source documents prior to payroll cut-offs.
• Leadership Reporting: Deliver the monthly HR Operations component of leadership reporting (headcount movements, attrition/turnover trends, leave balances) to executive leadership.
• Labor Standards Compliance: Act as primary operational owner for Department of
• Labor and Employment (DOLE) statutory reporting, labor standards, and compliance audits.
• Data Protection Officer (DPO): Serve as designated DPO for HR Operations, ensuring compliance with the Data Privacy Act and global privacy standards.
• Global Expansion Support: Establish operational HR standards for regional international teams, provide remote HR administration for emerging country hubs (Malaysia, Vietnam), and collaborate with Legal and Finance on country entity setups.
• People Leadership: Lead, coach, and develop an operational team of 8–12 specialists, fostering a culture of accuracy, customer service, and process discipline.
• Process Documentation & SOPs: Publish and update Standard Operating Procedures (SOPs) across all lifecycle, benefits, and contract workflows.
• Education: Bachelor’s Degree in Human Resources, Psychology, Business Administration, or a related field.
• Professional Experience: 7–10+ years of progressive HR experience, with 3+ years in an HR Operations Leadership, HR Shared Services Manager, or Senior HR Generalist role within BPO, offshore staffing, or shared services environments.
• International HR Experience (Plus): Exposure to multi-country or regional HR operations across Asia (India, Malaysia, Vietnam) or Latin America (Colombia, Argentina) is a strong advantage.
• Labor Law & Statutory Mastery: Expert operational knowledge of Philippine labor standards, DOLE statutory reporting, social benefits frameworks (SSS, PhilHealth, Pag-IBIG), and Data Privacy Act (DPO) requirements.
• Platform Capabilities: Experience with enterprise HRIS platforms (e.g., Workday,
• SuccessFactors, Sprout, BambooHR) and global platforms like Deel. Ability to partner with internal software developers to optimize in-house HRIS systems.
• Personal Qualities: Meticulous attention to detail, a strong service-oriented mindset, process engineering capability, and the confidence to collaborate with Finance on equal terms.
• Data Quality: A near-zero error rate on HR data entering the payroll cycle.
• COE Turnaround: ≤ 3 business days from request in line with DOLE guidelines.
• Exit Processing: Clearances completed in time for final pay disbursement within the statutory 30-day window.
• Service SLA: ≤ 48-hour response turnaround on employee benefits and administrative inquiries.
• Compliance: 100% on-time statutory labor filings with zero regulatory penalties.
• Days 1 – 30: Complete operational alignment with Global Payroll leadership, co-lead the specialist task-mapping exercise, and assume full ownership of master employee data in Pulse and Deel.
• Days 31 – 60: Activate the two-person HR input control workflow, formalize the statutory labor compliance calendar, and deliver the monthly leadership HR report.
• Days 61 – 90: Publish updated HR Operations SOPs and establish standardized operational guidelines for international regional hubs.
• Competitive Compensation based on qualifications and experience.
• Comprehensive Healthcare: Premium HMO coverage with free dependent inclusion upon regularization.
• Flexible Working Arrangement: Modern hybrid work model combining home flexibility with collaborative days at our premium office hubs.
• Paid Time Off: Generous vacation,