Director of Patient Care Services

Mission Hospice and Home Care; San Mateo; On-site; PHP 7,571,000 - 10,095,000; Full time

Job summary

Mission Hospice & Home Care in San Mateo, CA seeks a Director of Patient Care Services to lead clinical and non-clinical hospice operations, ensuring high-quality care and regulatory compliance in a nonprofit setting.

The role requires a California RN license (BSN preferred) or ADN with supervisory experience, and involves budget management, team coordination, and partnership with leadership to advance the organization’s mission.

Qualifications

• RN license in California (BSN preferred).
• Minimum 3 years’ hospice/home health supervisory experience.
• CHPN and/or PHN certification preferred.

Responsibilities

• Oversee hospice departments (clinical and/or non-clinical) as determined by the COO.
• Coordinate and oversee all direct and indirect patient services provided by clinical personnel.
• Provide guidance and counseling to team leaders/site managers to improve hospice and palliative care services.
• Assist clinical managers in staffing and planning for hospice teams.
• Analyze operational indicators to identify census changes and staffing needs.
• Collaborate with staff to evaluate delivery of care and coordination of services.
• Prepare annual budget for assigned area and monitor resources within budget.
• Review and approve patient care invoices with the finance department.

Skills

Leadership

Staff supervision

Budgeting

Clinical operations

Education

BSN in Nursing

ADN in Nursing

Job description

Mission Hospice & Home Care serves patients and families in the San Francisco Peninsula and South Bay with quality care and compassionate end-of-life support and education. Founded in 1979, we are a local, independent nonprofit that has provided thousands of patients and their families with physical, emotional, and spiritual support throughout the journey from a life-threatening diagnosis through death and bereavement.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The DPCS is responsible for establishing, implementing, and evaluating the organization’s clinical services to meet and promote standards of quality and contribute to the organization’s mission and goals in compliance with organization policies and procedures and applicable laws and regulations.

Schedule: Monday - Friday; 8:30am - 5:00pm, AOC duties required occasionally

Location: San Mateo, CA with occasional travel to Pleasanton, CA

Mission Hospice & Home Care follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

• Oversee hospice departments (clinical and/or non-clinical) as determined by the COO.
• Coordinate and oversee all direct and indirect patient services provided by clinical personnel.
• Provide guidance and counseling to team leaders/site manager/other supervisors to assist them in continually improving all aspects of hospice and palliative care services provided through agency personnel.
• Assist clinical managers in managing hospice and palliative care teams and planning.
• Analyze operational indicators to identify census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses and recommend and implement as appropriate.
• Collaborate with hospice and palliative care staff to provide effective coordination of services and evaluate delivery of care.
• Prepare annual budget for assigned area of responsibility and monitor allocation of resources according to budgetary limitations.
• Review and approve patient care services invoices in collaboration with the finance department.

Education/Experience:

• Bachelor's degree (BSN) in Nursing from an accredited school of nursing. Minimum of 3 years’ experience within the last 5 years in a hospice or home health agency, primary care clinic or health facility, at least one year of which was in a supervisory or administrative capacity
• Or Associate’s degree (ADN) in Nursing from an accredited school of nursing. Minimum of 4 years’ experience within the last 5 years in a hospice or home health agency, primary care clinic or health facility, at least one year of which was in a supervisory or administrative capacity

Certificates, Licenses, Registrations:

• Current license as a registered professional nurse in the State of California, BSN preferred.
• CHPN and/or PHN certification preferred

Mission Hospice and Home Care is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at MHHC. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.