Director of Operations (Pampanga)

TaskUs; Philippines; Sur place; PHP 1 400 000 - 2 100 000; Plein temps

Résumé du poste

TaskUs in the Philippines seeks a Director of Operations to oversee multiple campaigns, guide Operations Managers, and ensure client satisfaction across departments. You will drive staffing, training, and process improvements while maintaining open communication with senior leadership.

As a strategic leader, you will monitor performance, deliver ROI insights, and ensure compliance with policies, scaling operations and strengthening client relationships for long-term success.

Qualifications

• Strong computer skills with Google Suite/Workspace.
• Excellent verbal and written communication abilities.
• Experience in preparing ROI analyses and reporting to executives.
• Proven track record of meeting targets and leading teams.
• Ability to manage third-party vendor relationships.
• Attention to detail with strong organizational skills.

Responsabilités

• Oversee and direct activities of campaigns and all Operations staff.
• Maintain open communication between staff and senior management.
• Provide staffing, training, and staffing plans for operations.
• Ensure compliance with company policies and procedures.
• Develop goals and implement plans to achieve objectives.
• Guide Operations Managers to meet team and individual targets.
• Assist in crafting operations procedures.

Connaissances

Google Suite

Communication

ROI reporting

Leadership

Vendor management

Organizational skills

Outils

Google Workspace

Description du poste

What does a Director of Operations really do?

Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role!
We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director of Operations, you will:

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.

• Maintain an open line of communication between staff and senior management.

• Manage and staff the operations assigned.

• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.

• Develop individual and team goals and implement plans to carry out objectives.

• Guide the Operations Managers in meeting all team & individual goals.

• Ensure compliance with all established policies and procedures.

• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Requirements:

• At least 4 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.

• Strong computer skills especially in using Google Suite applications.

• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.

• Proven track record of meeting, delivering and exceeding targets.

• Excellent communication skills, both verbal and written.

• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

• Ability to effectively manage third-party vendor relationships.

• Attention to detail with exceptional organizational skills.

• Strong professionalism with foundational skills such as presentation, reliability, and discipline.

• Proven ability to scale operations, and strong experience at employee retention.