Director, Strategic Operations

TaskUs; Angeles; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

TaskUs, a leading provider of outsourced digital services, seeks a Director of Operations to lead campaigns and oversee multiple operations teams. The role focuses on client satisfaction, cross-team coordination, and scalable process improvements across departments and campaigns.

You will work with Operations Managers and Staff to drive performance, maintain rigorous standards, and ensure policy compliance while reporting progress to executive leadership.

Qualifications

• At least 4 years of experience in the related field, preferably Director or VP level.
• Strong computer skills, especially in using Google Suite.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Proven ability to scale operations, and strong experience at employee retention.

Responsibilities

• Oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and staff assigned to these programs.
• Maintain regular and open interactions with all department/campaign leaders and the management team.
• Ensure open lines of communication between staff and senior management.
• Manage and staff the operations assigned.
• Provide excellent clientele service, problem resolution and continuous process improvement.
• Develop individual and team goals and implement plans to achieve them.
• Guide Operations Managers in meeting all team and individual goals.
• Ensure compliance with established policies and procedures.
• Assist in crafting operations procedures.

Skills

Leadership

ROI analysis

Communication

Analytical thinking

Client relationship mgmt

Multitasking

Vendor management

Strategic planning

Tools

Google Suite

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Director of Operations really do?

Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role!
We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director of Operations, you will:

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Requirements:

• At least 4 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
• Strong computer skills especially in using Google Suite applications.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Strong professionalism with foundational skills such as presentation, reliability, and discipline.
• Proven ability to scale operations, and strong experience at employee retention.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.