Director, Strategic Operations

LizardBear Tasking, Inc. (PEZA); Angeles; Sur place; PHP 2 000 000 - 3 400 000; Plein temps

Résumé du poste

TaskUs is seeking a Director of Operations to lead multiple campaigns and coordinate with Operations Managers, Team Leaders and staff to focus on client satisfaction and operational excellence.

You will oversee staffing, ensure process compliance, and drive performance across campaigns while building strong client relationships and reporting progress to executives. A track record in scaling operations and optimizing ROI is essential.

Qualifications

• Strong leadership and people management experience in a BPO/operations environment.
• Excellent communication skills, both verbal and written.
• Proven ability to build productive client relationships and manage expectations.
• Experience with ROI analysis and reporting to executives.
• Ability to scale operations and retain top talent.
• Vendor management and cross-functional collaboration skills.

Responsabilités

• Oversee and direct the activities of multiple campaigns along with Operations Managers, Team Leaders and staff.
• Maintain open communication between staff and senior management.
• Manage and staff the operations assigned.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations in crafting operations procedures.

Connaissances

Client relationship management

Leadership / people management

Communication skills

ROI analysis

Vendor management

Strategic planning

Outils

Google Workspace

Description du poste

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Director of Operations really do?

Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch. Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director of Operations, you will:

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Requirements:

• At least 4 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
• Strong computer skills especially in using Google Suite applications.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills.
• We need someone who possesses a professional, courteous, and resilient attitude.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Strong professionalism with foundational skills such as presentation, reliability, and discipline.
• Proven ability to scale operations, and strong experience at employee retention.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.