Director of Customer-to-Cash Operations

HRTx Inc; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

HRTx Inc in Metro Manila, Philippines, is seeking an Associate Director – Customer to Cash (CTC) to lead a dedicated CTC team on-site. The role focuses on collections, disputes, master data management, and ensuring service excellence aligned with business units and finance teams.

You will drive process improvements, standardize Shared Services and BPO operations, manage KPIs, and lead technology rollouts while fostering strong cross-functional partnerships.

Qualifications

• Minimum 8 years in Finance/Accounting within multinational companies.
• 5–7 years of people management, including experience managing managers.
• LEAN Six Sigma qualification is a plus.

Responsibilities

• Lead a high-performing CTC team; coach, develop, and delegate.
• Standardize and optimize Shared Services and BPO processes.
• Track CTC performance via metrics and KPIs.
• Ensure customer service targets meet agreements and surveys.
• Drive technology rollouts and continuous improvement.
• Plan and implement CTC process changes.
• Maintain internal controls and regulatory compliance.
• Build relationships with internal teams, customers, and regulators.

Skills

People management

Process improvement

Stakeholder management

English communication

Education

Bachelor’s degree in Business Administration, Economics, Finance, or Accounting

Tools

SAP

Microsoft Office

Job description

HRTx Inc in Metro Manila, Philippines, is seeking an Associate Director – Customer to Cash (CTC) to lead a dedicated CTC team on-site. The role focuses on collections, disputes, master data management, and ensuring service excellence aligned with business units and finance teams.

You will drive process improvements, standardize Shared Services and BPO operations, manage KPIs, and lead technology rollouts while fostering strong cross-functional partnerships.