Associate Director – Customer to Cash (CTC)

HRTx Inc; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

HRTx Inc in Metro Manila, Philippines, is seeking an Associate Director – Customer to Cash (CTC) to lead a dedicated CTC team on-site. The role focuses on collections, disputes, master data management, and ensuring service excellence aligned with business units and finance teams.

You will drive process improvements, standardize Shared Services and BPO operations, manage KPIs, and lead technology rollouts while fostering strong cross-functional partnerships.

Qualifications

• Minimum 8 years in Finance/Accounting within multinational companies.
• 5–7 years of people management, including experience managing managers.
• LEAN Six Sigma qualification is a plus.

Responsibilities

• Lead a high-performing CTC team; coach, develop, and delegate.
• Standardize and optimize Shared Services and BPO processes.
• Track CTC performance via metrics and KPIs.
• Ensure customer service targets meet agreements and surveys.
• Drive technology rollouts and continuous improvement.
• Plan and implement CTC process changes.
• Maintain internal controls and regulatory compliance.
• Build relationships with internal teams, customers, and regulators.

Skills

People management

Process improvement

Stakeholder management

English communication

Education

Bachelor’s degree in Business Administration, Economics, Finance, or Accounting

Tools

SAP

Microsoft Office

Job description

Associate Director – Customer to Cash (CTC)

Location: Metro Manila, Philippines
Work Setup:On-site, Mon-Fri (Morning Shift)

Job Purpose

Lead a team delivering Customer to Cash (CTC) services including collections, disputes, customer agreements, and master data management. Drive service excellence, operational efficiency, and continuous process improvement while building strong relationships with business units, partners, and finance teams.

Key Responsibilities

• Team Leadership: Build a high-performing team, coach and develop members, delegate effectively, and foster ownership and accountability.
• Process Management: Implement and standardize processes in Shared Services and BPO; monitor and optimize end-to-end performance.
• Performance Management: Track and manage CTC performance using metrics and KPIs.
• Customer Service Excellence: Ensure customer service targets are met via agreements and satisfaction surveys.
• Technology & Improvement: Lead technology rollouts and promote a culture of continuous improvement.
• Change Management: Plan and implement CTC process changes effectively.
• Compliance & Control: Maintain internal controls and compliance with regulations.
• Stakeholder Management: Build strong relationships with internal teams and external stakeholders, including customers and regulatory bodies.

Experience & Qualifications

Experience:

• Minimum 8 years in Finance/Accounting within multinational companies.
• 5–7 years of people management, including experience managing managers.
• Proven track record in process improvement initiatives.

Qualifications:

• University degree in Business Administration, Economics, Finance, or Accounting.
• Business-level written and verbal English communication skills.
• LEAN Six Sigma qualification is a plus.

Technical Skills:

• Advanced Microsoft Office skills.
• ERP experience required; SAP preferred.