Director of Client Success & Project Delivery

HCT Academy [Healthcare and Technology Institute Inc.]; Pasig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

HCT Academy in Pasig, Philippines seeks a Client Relationship and Project Leadership professional to own relationships with assigned clients, onboard them, confirm scope, objectives, deliverables, timelines, and success criteria.

You will translate client requirements into clear project priorities, coordinate execution with internal teams, monitor progress, conduct reviews, and document decisions, actions, and risks, while supporting retention and growth initiatives.

Qualifications

• Demonstrated experience managing client relationships.
• Ability to translate client needs into project priorities.
• Experience documenting decisions, actions, and due dates.

Responsibilities

• Serve as the primary relationship owner for assigned clients.
• Lead client onboarding and confirm scope, objectives, and timelines.
• Translate requirements into project priorities and coordinate execution.
• Conduct scheduled check-ins, progress reviews, and account reviews.
• Arrange client visits and maintain records of decisions and actions.
• Coordinate cross-functional teams to address client concerns and risks.

Skills

Relationship management

Project leadership

Client onboarding

Communication

Tools

CRM software

Job description

HCT Academy in Pasig, Philippines seeks a Client Relationship and Project Leadership professional to own relationships with assigned clients, onboard them, confirm scope, objectives, deliverables, timelines, and success criteria.

You will translate client requirements into clear project priorities, coordinate execution with internal teams, monitor progress, conduct reviews, and document decisions, actions, and risks, while supporting retention and growth initiatives.