Client Experience Tech Operations Lead

Boldr; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Boldr in Pasig, Philippines is seeking a high-impact leader for our Client Experience Technical team. You will own program outcomes, manage client relationships, and develop Team Captains into effective leaders.

You will ensure teams have the knowledge, tools, and processes to deliver exceptional customer experiences, monitor health, drive improvements, and scale support in fast‑paced SaaS and AI environments.

Responsibilities

• Develop and maintain authentic relationships with Client stakeholders and internal partners.
• Serve as the primary operational point of contact for assigned programs.
• Execute daily, weekly, and monthly operational reviews with Client stakeholders and Boldr leadership.

Job description

Boldr in Pasig, Philippines is seeking a high-impact leader for our Client Experience Technical team. You will own program outcomes, manage client relationships, and develop Team Captains into effective leaders.

You will ensure teams have the knowledge, tools, and processes to deliver exceptional customer experiences, monitor health, drive improvements, and scale support in fast‑paced SaaS and AI environments.