Director, Finance Shared Services

Dormont Manufacturing Co; Manila; On-site; PHP 2,500,000 - 5,000,000; Full time

Job summary

Genesys Manila is seeking a Director, Finance Shared Services to lead day-to-day operations across Record to Insight, Global Expense Management, and Professional Services Finance Operations, ensuring accuracy, timeliness, and compliance with policies.

You'll coach Senior Managers, drive KPI dashboards, and partner with Legal, Marketing, HR and IT to optimize processes and strengthen controls while delivering high-quality service.

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries- moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Director, Finance Shared Services
Location: Manila, Philippines

Position Summary:

The Director, Finance Shared Services (FSSC) – Service Delivery & Operations is responsible for leading the day-to-day operations of Record to Insight (R2I), Global Expense Management, and Professional Services Finance Operations. This role requires a strong foundation in accounting principles and financial operations to ensure the accuracy, integrity, and timeliness of financial processes and outputs.

The Director is accountable for delivering consistent, high-quality services while driving operational excellence, governance, and performance management. This leader ensures effective execution of core accounting and finance processes, including support of the close cycle, compliance with company policies and internal controls, and adherence to service level commitments.

The role provides strong people leadership, directly managing Senior Managers and ensuring alignment to business objectives and continuous improvement initiatives.

As the primary owner of service performance and operational governance, this leader establishes standards, monitors KPIs, and foster a culture of accountability, collaboration, and continuous improvement across the organization.

This position reports to the Senior Director of Finance Shared Services.

Key Responsibilities:

1. End-to-End Service Delivery Ownership

• Own the day-to-day operations across different FSSC teams (i.e., R2I, GEM and PS Finance, etc.)
• Ensure adherence to SLAs, KPIs, quality standards, and established accounting policies. Drive on-time month-end, quarter-end, and year-end close performance.
• Monitor backlog, throughput, productivity, and service accuracy metrics to maintain operational effectiveness.
• Serve as the primary escalation point for operational and service delivery issues, ensuring timely resolution.
• Support standardized, scalable processes that enhance consistency and compliance

2. Operational Governance & Performance Management

• Establish and run structured operational review cadences (weekly/monthly/quarterly).
• Drive KPI dashboards and performance transparency.
• Lead root cause analysis for recurring issues.
• Implement corrective action plans to improve cycle time, accuracy, and cost efficiency.
• Partner with Operational Excellence team to embed continuous improvement into daily operations.

3. Leadership & Talent Development

• Directly manage and coach Senior Managers.
• Ensure strong succession planning.
• Drive accountability culture with clear performance expectations.
• Oversee workforce planning, hiring strategy, and resource optimization.
• Support FSSC framework, fostering an environment where excellence is celebrated and is conducive to change and adaptability.

4. Cross-Functional Partnership

• Partner closely with different teams, i.e., Strategic Finance, Controllership, Legal, Marketing, HR, and IT.