Director, Call Center Ops & Customer Solutions

Asurion; Calabarzon; On-site; PHP 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Competitive pay and benefits

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills

Job summary

A leading technology solutions provider based in Calabarzon, Philippines is seeking a Director of Call Center Operations. This role emphasizes leadership in managing performance and driving sales and customer service metrics across a large team of over 500 agents. The successful candidate will have proven experience in Call Center operations, with a focus on team motivation and operational efficiency. The company offers competitive pay and benefits, including health, dental, and retirement plans.

Qualifications

• 7+ years of experience in Call Center operations or a related field.
• Experience managing large teams (500+ agents).
• Proven ability to drive sales and customer service metrics.

Responsibilities

• Lead and manage daily performance of the Call Center.
• Drive improvements in sales, customer service, and operations.
• Collaborate with business partners for development initiatives.

Skills

Leadership

Customer service

Sales management

Data analysis

Team motivation

Job description

A leading technology solutions provider based in Calabarzon, Philippines is seeking a Director of Call Center Operations. This role emphasizes leadership in managing performance and driving sales and customer service metrics across a large team of over 500 agents. The successful candidate will have proven experience in Call Center operations, with a focus on team motivation and operational efficiency. The company offers competitive pay and benefits, including health, dental, and retirement plans.