Director of Call Center Operations & Growth

MCI; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Health maintenance organization coverage

Dental coverage with in-house assistance

Career growth and learning opportunities

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI is seeking a Director to manage and develop supervisors for contact center operations in Pasig, Philippines. The role involves leading operational strategies to ensure performance aligns with corporate objectives, managing staff, and enhancing productivity.

The ideal candidate will have strong leadership skills, be proficient in Microsoft Office, and possess exceptional interpersonal skills. They will play a key role in driving sales and managing metrics to enhance customer satisfaction and operational performance.

Qualifications

• Associate's degree and/or relevant work experience required.
• Strong supervisory experience with staff development.
• Ability to drive sales through execution by others.

Responsibilities

• Manage and develop supervisors for contact center operations.
• Lead operational strategy and align performance with objectives.
• Oversee metrics, performance criteria, and policies.

Skills

Interpersonal and communication skills

Supervisory experience

Proficiency in Microsoft Office

Conflict resolution skills

Time-management skills

Education

Associate's degree and/or relevant work experience

Job description

MCI is seeking a Director to manage and develop supervisors for contact center operations in Pasig, Philippines. The role involves leading operational strategies to ensure performance aligns with corporate objectives, managing staff, and enhancing productivity.

The ideal candidate will have strong leadership skills, be proficient in Microsoft Office, and possess exceptional interpersonal skills. They will play a key role in driving sales and managing metrics to enhance customer satisfaction and operational performance.