Digital Web Experience Lead | PM & UX Optimizer

manpower (philippines); Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M’s Digital Project Specialist partners with Business teams and GMSS stakeholders to deliver website projects through current and streamlined Web Experience delivery approaches. You will manage the build, enhancement, and publishing of 3M.com pages and related digital experiences, ensuring alignment with business requirements and 3M standards.

The role also provides UX leadership by evaluating site experiences and developing clear, user-centered recommendations for improvement, while

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 3 years of experience in managing website development, maintenance, programming, or other digital assets and programs.
• Strong understanding of technical design features and architecture related to website and content development.
• Proficiency with Adobe Acrobat, Excel, PowerPoint, and Word (experience with Photoshop, HTML, and CSS is a plus)
• Project management experience with demonstrated ability to prioritize work independently and manage multiple tasks (PMP certification is a plus)

Responsibilities

• Understand marketing briefs, project objectives, scope, requirements, and deliverables, and provide project recommendations and support.
• Serve as the primary point of contact for Business teams.
• Manage Web Experience projects under both the current and streamlined delivery approaches.
• Coordinate with GMSS pillars, developers, external agencies, and other stakeholders.
• Establish and monitor project timelines, milestones, dependencies, and deadlines.
• Maintain accurate project status and communicate progress, decisions, risks, and required confidential actions to stakeholders.
• Build effective working relationships with Project Managers in Genpact, 3M’s business process outsourcing partner. Initial training and guidance will be provided by the Web Experience PM Lead in Genpact.
• Manage the implementation of Business requirements for 3M.com builds, enhancements, digital campaigns, and publishing activities.
• Guide country marketers in defining the scope and preparing required documentation, including Content Plans and Marketing Automation briefs.
• Ensure Business teams understand and follow the 3M.com deployment process, responsibilities, and timelines.
• Coordinate deliverables across SEO, product content, Marketing Automation, platform teams, and developers.
• Create and manage development briefs through Workfront, JIRA, and other applicable tools.
• Track development, review, approval, and publishing activities and ensure completed deliverables align with approved requirements and 3M.com standards.
• Partner with Business teams and GMSS stakeholders to understand business objectives, customer needs, and website requirements, and translate them into user-centred website recommendations.
• Lead UX and website optimization by evaluating 3M websites, global reference sites, SEO, and AI to identify opportunities for improvement and new digital experiences, while ensuring alignment with 3M standards, accessibility, and governance.
• Report project status, risks, dependencies, and required actions to Business teams and key stakeholders.
• Monitor and report performance against key metrics, including Service Level Agreements (SLA), Customer Satisfaction (CSAT), and On-Time-In-Full (OTIF).

Skills

Project management

Web development

Digital assets

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Workfront

Job description

3M’s Digital Project Specialist partners with Business teams and GMSS stakeholders to deliver website projects through current and streamlined Web Experience delivery approaches. You will manage the build, enhancement, and publishing of 3M.com pages and related digital experiences, ensuring alignment with business requirements and 3M standards.

The role also provides UX leadership by evaluating site experiences and developing clear, user-centered recommendations for improvement, while