Digital Product Specialist

Home Credit; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO on Day 1 and dependents coverage

Mental health and wellness support

Wellness leaves and Birthday leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Digital Product Specialist to monitor, analyze, and improve the performance of Digital Payments products and customer journeys. You will leverage data, insights, and market intelligence to drive growth, optimize conversions, and support strategic product decisions.

You will partner with Product, Analytics, Operations, Technology, Marketing, and external partners to drive sustainable growth and continuous improvement across Digital Payments products and

Qualifications

• Product analytics and performance management.
• Data analysis and visualization.
• Advanced Excel and dashboard creation.
• SQL and data querying.
• Customer journey analysis.
• Root cause and funnel analysis.
• Storytelling with data.

Responsibilities

• Monitor and analyze Digital Payments KPIs, including transaction volume, success rate, conversion rate, adoption, and customer engagement.
• Develop actionable insights and recommendations to improve product and business performance.
• Build dashboards, reporting frameworks, and performance reviews to support decision-making.
• Perform post-launch analysis and measure the impact of product enhancements and initiatives.
• Analyze end-to-end payment journeys to identify friction points, drop-offs, and improvement opportunities.
• Partner with Product and Technology teams to improve customer experience and transaction performance.
• Support initiatives that increase payment completion rates, customer adoption, and retention.
• Track customer behavior and performance trends across Digital Payments use cases.
• Conduct competitor benchmarking and market analysis of digital payments products and features.
• Monitor industry trends, customer needs, and emerging payment technologies.
• Identify opportunities for new product capabilities, enhancements, and partnerships.
• Support business case development and product prioritization activities.
• Identify growth opportunities through data analysis and customer insights.
• Recommend process improvements, automation opportunities, and product enhancements.
• Support experimentation, pilot initiatives, and performance optimization efforts.
• Contribute to Digital Payments strategy and roadmap discussions

Skills

Product analytics

Data analysis

Visualization

SQL

Customer journey analysis

Funnel analysis

Storytelling with data

Tools

Power BI

Tableau

Looker Studio

Job description

Ore Central, NA, Taguig City, Metro Manila, National Capital Region(ncr), Philippines

TheDigitalProduct Specialistis responsible formonitoring, analyzing, and improving the performance of Digital Payments products and customer journeys. The role leverages data, customer insights, market intelligence, and business performance metrics toidentifygrowth opportunities,optimizeconversion, improve transaction outcomes, and support strategic product decisions.

The position partners with Product, Analytics, Operations, Technology, Marketing, and external partners to drive sustainable growth, customer adoption, and continuous improvement across Digital Payments products and services.

What You’ll Do:

Product Performance Management

• Monitor and analyze Digital Payments KPIs, including transaction volume, success rate, conversion rate, adoption, and customer engagement.
• Develop actionable insights and recommendations to improve product and business performance.
• Build dashboards, reporting frameworks, and performance reviews to support decision-making.
• Perform post-launch analysis and measure the impact of product enhancements and initiatives.

Customer Journey & Conversion Optimization

• Analyze end-to-end payment journeys toidentifyfriction points, drop-offs, and improvement opportunities.
• Partner with Product and Technology teams to improve customer experience and transaction performance.
• Support initiatives that increase payment completion rates, customer adoption, and retention.
• Track customer behavior and performance trends across Digital Payments use cases.
• Conduct competitor benchmarking and market analysis of digital payments products and features.
• Monitor industry trends, customer needs, and emerging payment technologies.
• Identifyopportunities for new product capabilities, enhancements, and partnerships.
• Support business case development and product prioritization activities.
• Identifygrowth opportunities through data analysis and customer insights.
• Recommend process improvements, automation opportunities, and product enhancements.
• Support experimentation, pilot initiatives, and performance optimization efforts.
• Contribute to Digital Payments strategy and roadmap discussions

What you need to have:

• Product analytics and performance management
• Data analysis and visualization
• Advanced Excel and dashboard creation
• SQL and data querying
• Customer journey analysis
• Root cause and funnel analysis
• Storytelling with data

What can set you apart:

• Experience in Digital Payments, FinTech, Banking, E-Commerce, or Financial Services.
• Experience with conversion funnel optimization, and product performance management.
• Proficiencyin analytics and visualization tools (e.g., Power BI, Tableau, Looker Studio) and SQL.
• Experience in Agile environments, competitor benchmarking, and data-driven product improvement initiatives.
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Job Snapshot

Updated Date

17-07-2026

Department

Digital

Location

Location Ore Central, NA, Taguig City, Metro Manila, National Capital Region(ncr), Philippines