Digital Payments Growth & Experience Specialist

Home Credit

Taguig

On-site

PHP 900,000 - 1,500,000

Full time

2 days ago

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Benefits offered by this job

HMO on Day 1 and dependents coverage

Mental health and wellness support

Wellness leaves and Birthday leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Digital Product Specialist to monitor, analyze, and improve the performance of Digital Payments products and customer journeys. You will leverage data, insights, and market intelligence to drive growth, optimize conversions, and support strategic product decisions.

You will partner with Product, Analytics, Operations, Technology, Marketing, and external partners to drive sustainable growth and continuous improvement across Digital Payments products and

Qualifications

Product analytics and performance management.
Data analysis and visualization.
Advanced Excel and dashboard creation.
SQL and data querying.
Customer journey analysis.
Root cause and funnel analysis.
Storytelling with data.

Responsibilities

Monitor and analyze Digital Payments KPIs, including transaction volume, success rate, conversion rate, adoption, and customer engagement.
Develop actionable insights and recommendations to improve product and business performance.
Build dashboards, reporting frameworks, and performance reviews to support decision-making.
Perform post-launch analysis and measure the impact of product enhancements and initiatives.
Analyze end-to-end payment journeys to identify friction points, drop-offs, and improvement opportunities.
Partner with Product and Technology teams to improve customer experience and transaction performance.
Support initiatives that increase payment completion rates, customer adoption, and retention.
Track customer behavior and performance trends across Digital Payments use cases.
Conduct competitor benchmarking and market analysis of digital payments products and features.
Monitor industry trends, customer needs, and emerging payment technologies.
Identify opportunities for new product capabilities, enhancements, and partnerships.
Support business case development and product prioritization activities.
Identify growth opportunities through data analysis and customer insights.
Recommend process improvements, automation opportunities, and product enhancements.
Support experimentation, pilot initiatives, and performance optimization efforts.
Contribute to Digital Payments strategy and roadmap discussions

Skills

Product analytics

Data analysis

Visualization

SQL

Customer journey analysis

Funnel analysis

Storytelling with data

Tools

Power BI

Tableau

Looker Studio

Job description

You will partner with Product, Analytics, Operations, Technology, Marketing, and external partners to drive sustainable growth and continuous improvement across Digital Payments products and

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