Customer and Market Insights Manager

Home Credit; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

HMO Day 1

HMO with dependents

Mental health coverage

Wellness Leave

Birthday Leave

Internal Career Mobility

Job summary

Home Credit Philippines is seeking a Customer & Market Insights Manager to lead end-to-end research, translate data into actionable business recommendations, and partner with cross-functional teams. You will synthesize insights from MMM, social listening, and customer analytics to identify growth opportunities while maintaining rigorous methodology and delivering high-quality results.

This hands-on role requires 7+ years of experience, strong storytelling, and the ability to influence decisions

Qualifications

• 7+ years in customer or market insights or related analytics.
• Led complex studies from design to delivery.
• Expertise in MMM, social listening and customer analytics.
• Ability to influence cross-functional stakeholders.

Responsibilities

• Lead end-to-end quantitative and qualitative research projects from problem definition to presentation.
• Independently execute research and translate data into actionable business recommendations.
• Conduct deep-dive analyses across sources to identify growth opportunities and risks.
• Synthesize findings to uncover customer needs, market trends, and revenue drivers.
• Serve as a trusted strategic partner to cross-functional stakeholders.
• Communicate findings and implications to align teams.
• Take ownership for research rigor, accuracy, and delivery.

Skills

Research leadership

Data-driven insights

Stakeholder management

Analytical thinking

Business acumen

Market research

Critical thinking

Tools

Social listening platforms

Marketing Mix Modeling

Customer analytics

Job description

Ore Central, NA, Taguig City, Metro Manila, National Capital Region(ncr), Philippines

Job Description

About the job

The Customer & Market Insights Manager plays a critical role in shaping business decisions through deep consumer, customer, and market understanding. This is a hands-on individual contributor role that requires strong research expertise, exceptional analytical capability, and the ability to connect insights to business outcomes. You will independently lead complex research initiatives, uncover growth opportunities and market risks, and influence stakeholders across functions through clear, actionable recommendations.

What You’ll Do:

• Lead end-to-end quantitative and qualitative research projects, from problem definition and study design through analysis, insight generation, and stakeholder presentation
• Independently execute research initiatives and translate complex consumer, customer, and market data into actionable business recommendations
• Conduct deep-dive analyses across multiple intelligence sources, including market research, customer analytics, Marketing Mix Modeling (MMM), social listening, and competitive intelligence, to identify growth opportunities and business risks
• Synthesize findings from diverse data sources to uncover customer needs, market trends, and revenue drivers
• Serve as a trusted strategic partner to cross-functional stakeholders, influencing decisions through data-driven insights and compelling storytelling
• Drive alignment across teams by effectively communicating research findings, recommendations, and business implications
• Take end-to-end ownership and accountability for research rigor, analytical accuracy, insight quality, and project delivery.
• Continuously identify opportunities to enhance research methodologies, insight generation processes, and decision-making frameworks.

What You Need To Have:

• At least 7 years of hands-on experience in customer insights, consumer insights, market research, business intelligence, management consulting, or related analytical fields.
• Proven track record of personally leading and executing complex quantitative and qualitative research studies from design through delivery.
• Strong analytical and critical thinking skills, with demonstrated ability to generate high-impact business insights from large and complex datasets.
• Experience working with advanced insight sources and tools, including social listening platforms, Marketing Mix Modeling (MMM), customer analytics, or similar methodologies
• Excellent stakeholder management and communication skills, with the ability to influence decisions in cross-functional and matrixed environments without direct authority
• Strong business acumen and ability to connect research findings to commercial outcomes and strategic priorities.
• Highly self-driven, detail-oriented, and comfortable managing multiple priorities independently.
• Demonstrated ownership mentality with a strong focus on quality, accuracy, and execution excellence.
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.