Manager - Digital Platform Service Management & Transformation

The Great Eastern Life Assurance Company Limited; Santo Niño 1st; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited is seeking a Digital Platforms Service Management & Transformation Manager responsible for ensuring stability, availability, and operational readiness of application environments supporting key digital platforms.

You will lead end-to-end governance of production incidents, changes, and releases, drive RCA, implement monitoring, coordinate releases across teams, and ensure compliance with security and regulatory policies.

Qualifications

• Fundamentals of Business Analysis
• Knowledge of mobile tech, IoT, app ecosystems and APIs (preferably)

Responsibilities

• Ensure high availability, reliability, and performance of application platforms.
• Lead response for incidents, ensuring timely resolution and stakeholder communication.
• Drive root cause analysis and implement corrective actions with shared knowledge.
• Implement and maintain monitoring, alerting, and health-check mechanisms.
• Coordinate application releases across multiple teams with minimal downtime.
• Investigate complex production issues requiring deep business understanding.
• Identify improvement opportunities to enhance efficiency and resilience.
• Ensure compliance with security, data protection, and regulatory policies.
• Support risk assessments, audits, and regulatory/compliance activities.

Skills

High availability

Incident response

Root cause analysis

Monitoring & health checks

Tools

APIs

IoT

Job description

The Digital Platforms Service Management & Transformation Manager is responsible for ensuring the stability, availability, and operational readiness of application environments supporting key digital platforms. This role support end‑to‑end governance over production incident, change, and release activities, while proactively mitigating operational and regulatory risks. Effective coverage of this function is critical to minimising service disruptions, avoiding release delays, and maintaining confidence in the organisation’s digital platforms.

Key Responsibilities:

• Ensure high availability, reliability, and performance of application platforms.
• Lead response for incidents, ensuring timely resolution and stakeholder communication.
• Drive root cause analysis (RCA) and follow-through on corrective actions and ensure incident learnings and operational knowledge are captured and shared.
• Implement and maintain monitoring, alerting, and health-check mechanisms.
• Coordinate application releases across infrastructure, application, security and business teams with minimal downtime.
• Investigate complex production issues requiring deep business and functional understanding.
• Perform impact assessment across application platforms, products and services.
• Identify improvement opportunities to enhance operational efficiency and resilience.
• Ensure solutions and services in all environments comply with security, data protection, and regulatory policies.
• Support risk assessments, internal and external regulatory / compliance / audits.
• Embrace digital innovation and are passionate about creating seamless customer experiences across platforms.
• Think strategically and can translate business objectives into actionable digital solutions.
• Collaborate effectively with cross-functional teams, bringing clarity and alignment to complex projects.
• Are data-driven, able to use insights to guide decisions and continuously improve performance.
• Adapt quickly in a fast-paced environment and thrive on solving challenges creatively.
• Champion governance and compliance, ensuring security and trust in every customer interaction.

Have knowledge on:

• Mobile technology, IoT, app ecosystem and APIs (preferably)
• Great Eastern's insurance processes, procedures, and policies
• Fundamentals of Business Analysis