Product Specialist

C & E Publishing, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

C & E Publishing, Inc. is looking for a professional with a degree in Information Technology to manage platform operations in Quezon City. The role involves generating access codes, coordinating with teams for verification, and providing tier 3 support for platforms.

Candidates should have at least 2 years of experience in IT support, LMS management, or digital product management. The position requires strong organizational skills and the ability to communicate effectively with various stakeholders.

Qualifications

• Holder of a degree in fields related to Information Technology, Computer Science or related fields.
• At least 2 years of experience in relevant areas.

Responsibilities

• Generates and reconciles access codes for local platforms.
• Maintains organized logs of client account credentials.
• Coordinates with Finance and Sales for verification.
• Performs Tier 3 support assistance for imported platforms.

Skills

Platform Operations

System Support

Technical Operations

IT Support

LMS Management

Digital Product Management

Education

Degree in Information Technology or related fields

Job description

Qualifications

• Holder of a degree in fields related to Information Technology, Computer Science or related fields.


• At least 2 years of experience in platform operations, system support, technical operations, IT Support, LMS Management, or digital product management.

Principal Functions and Responsibilities

Management & Operations

• Generates, validates, and reconciles access codes and accounts for local platforms.


• Maintains organized and secure logs of client account credentials.


• Monitors imported platform activities and version updates from foreign partners.


• Ensures timely release of access or account details as approved by the Officer.

Stakeholder Coordination

• Coordinates with Finance, Credits and Collections, and Inventory Management teams for invoice and product verification.


• Communicates with Sales to confirm authorized recipients of access credentials.


• Coordinates with Customer Success regarding client access credentials.


• Support communication with local partners and developers for issue reporting and system updates.

Quality Control & Support

• Performs Tier 3 support assistance for imported platforms, documents user concerns and follow-up actions.


• Ensures accuracy of data entries and license distribution.


• Reports discrepancies or data issues to the other Officers for review and correction.


• Report Tier 4 concerns to the Officer or partners.


• Monitors logs and documentation accuracy for operational compliance.

Product Evaluation of Digital Products

• Assist in evaluating foreign platforms for functionality and compliance.


• Records findings and assists in preparing documentation for management review.


• Conducts hands‑on testing of new or updated digital solutions from partners.


• Validates product functionality, access, and reliability against company standards.

Others

• Participates in internal meetings and orientations on imported platform operations.


• Performs additional functions as may be assigned by the Officer of ETM Head.