Digital Orders And Interaction Junior Specialist

GRUNDFOS; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Grundfos is seeking a Digital Order & Interaction Junior Specialist to coordinate digital order processing and customer interactions between Manila operations and the US CSSC Front Office. The role supports the North America market and operates on a night shift (9pm–6am PHT).

You'll monitor the CSSC inbox, perform manual order entry across Standard, Free of Charge, Aftermarket, Data Center and Project orders, review Extranet requests, and provide first-contact resolution while escalating complex

Qualifications

• Customer service experience in shared services, BPO, or order management environments.
• Strong attention to detail to manage high volumes of orders accurately.
• Proficient in English, both written and verbal; cross-cultural communication skills.
• Familiarity with CRM platforms and order processing workflows.

Responsibilities

• Monitor and manage the CSSC inbox; review, action, and close requests within 24 hours.
• Perform manual sales order entry across Standard, Free of Charge, Aftermarket, Data Center, and Project orders; ensure POs are complete.
• Manage OEM EDI orders including review, release, and Extranet order releases.
• Review requests including Extranet-related requests; perform CRM tagging and re-tagging.
• Review requests related to credits, debits, standard returns, SAJ, and financial disputes prior to processing.
• Provide first-contact resolution for basic inquiries and escalate complex cases to the US CSSC Front Office team.

Skills

Customer service

Order processing

Attention to detail

English proficiency

Cross-cultural communication

Tools

CRM platforms

SAP S/4 HANA

EDI order management

Job description

Job Description:

Are you passionate about delivering seamless order management experiences and ensuring every customer interaction is handled with precision and care? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Digital Order & Interaction Junior Specialist, you will be coordinating digital order processing and customer interactions, serving as a critical link between our Manila operations and the US Customer Sales & Support Center (CSSC) Front Office team.

This role will support our North America market; hence, will work on a Night shift schedule: 9pm to 6am PHT.

What you will be doing

As a key part of the Digital Orders & Interaction team, you'll create impact by Ensuring accurate and timely order fulfillment that keeps Grundfos customers confident in every transaction they make with us..

Your main responsibilities include:

• Monitor and manage the CSSC (CRM) inbox, ensuring all requests are reviewed, actioned, and closed within the :24-hour target
• Perform manual sales order entry across Standard, Free of Charge, Aftermarket, Data Center, and Project orders, confirming POs are saved as complete and without issues
• Manage OEM EDI orders including review and release, and handle Extranet order release processes
• Review requests including Extranet-related requests, and perform CRM tagging and re-tagging
• Review requests related to credits, debits, standard returns, SAJ, and financial disputes prior to processing
• Provide first-contact resolution for basic customer inquiries and **escalate** complex cases to the US CSSC Front Office team

What makes you a great fit

Above all, you are a detail-oriented professional with strong customer service instincts, comfort navigating order management systems, and the ability to collaborate effectively across global teams. We would also imagine that you have:

• Proven customer service experience in a shared services, BPO, or order management environment
• Strong attention to detail with the ability to manage high volumes of orders and requests accurately
• Proficiency in English, both written and verbal, with confident cross-cultural communication skills
• Familiarity with CRM platforms and order processing workflows

It is a plus if you also

• Experience with SAP S/4 HANA – Sales & Distribution module (Order-to-Cash process)
• Exposure to Electronic Data Interchange (EDI) order management or e-commerce order platforms
• Experience working with US-based teams or in a global shared services setup

Why you will love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or visit grundfos.com